Country Manager Central Europe

BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 28 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated revenues of EUR 1,533.7 million in 2025 and employs around 2,200 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein. Be the first dedicated owner of two markets about to take off. BESTSECRET is a premium fashion off-price online destination, offering premium and designer brands at attractive prices to customers across Europe. Czech Republic and Slovakia are part of our next chapter of international growth. The role seats in the Markets organization and forms one of the key interfaces between the Markets and the business units (Demand, Convenience, Supply, Finance) to bring the local customer needs across the organization. The role will play a key role in implementing strategic initiatives and enhancing a strong local customer experience. The candidate will bring a strong knowledge of the Czech market and customers in addition to business and analytical skills and commercial understanding of the business.  You report to the Head of Northeastern Europe Country Manager. What You Will Do
• Be the voice of the Czech and Slovak customer. Make sure local needs and cultural nuances are reflected across the company, and prioritize the local value proposition with cross-functional teams.
• Own market performance. Follow daily and weekly sales, profitability, new customers and campaign results, run monthly and quarterly business reviews, and turn what you see into concrete improvements, working with our Market analytics team.
• Shape the local offer. Recommend assortment, brands and commercial events based on competitor moves, fashion trends and customer feedback (NPS, CSAT, reviews, social channels).
• Lead the local experience. Set the tone of voice, review copy, and run local activations such as influencer collaborations, photoshoots and voucher campaigns. Check the webshop and order journey from the customer point of view and test new features such as payment methods before rollout.
• Coordinate the local teams. Bring copywriters, commercial managers, customer service, shipping and payment teams around one plan for each market, and align with global teams on priorities.
• Drive growth. Build the acquisition and retention strategy for both markets with the marketing team, and lead company-wide projects that come out of the opportunities you identify (for example localization, loyalty, product descriptions).
• Stay compliant. Make sure we respect local regulations, together with our legal team. What We Are Looking For
• Native-level Czech and/or Slovak (a must), and excellent English.
• 5+ years of professional experience in e-commerce, retail, consulting or a commercial or business development role, with a strong understanding of the Czech and/or Slovak market and customers.
• A degree in business, economics or a comparable field, or equivalent experience.
• An analytical mindset: you read data, find the story and turn it into practical actions.
• Strong stakeholder and communication skills. You influence without formal authority and bring people with you in an international setup.
• A track record of driving growth and a hands-on, ownership mindset. A plus: background in a multinational fashion retailer or e-commerce company, or management consulting. At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.