Ingénieur Support Clients – Caméras infrarouges

Company Description Exosens is the European leader in high-end electro-optical technologies for defense and industrial applications, with over 85 years of experience in detection and imaging solutions. Formerly the Photonis group and backed by HLD since 2021, the company designs and manufactures advanced products such as digital cameras, detectors, microwave amplifiers, and image intensifier tubes. Its technologies cover the spectrum from UV to LWIR, delivering high sensitivity and high-speed performance for demanding environments. Exosens serves four primary markets—life science, industrial control, nuclear energy, and defense—aiming to be a leader in each segment. As a mid-sized global company of more than 2,000 people, Exosens combines strong industrial capabilities, rigorous quality control, and an international sales network to provide agile, customer-focused solutions worldwide. Role Description As an Ingénieur Support Clients – Caméras infrarouges – CDI at Exosens, you will provide technical and operational support to customers using infrared camera systems. On a day-to-day basis, you will diagnose and troubleshoot issues, guide users through solutions, and ensure the proper configuration, installation, and maintenance of camera products. You will collaborate closely with engineering, product, and sales teams to manage customer requests, follow up on incidents, and contribute to continuous improvement of support documentation and procedures. The role involves preparing technical reports, supporting product demonstrations and tests, and occasionally participating in field interventions with customers. This is a full-time, on-site position based in Palaiseau (91). Qualifications
• Customer support skills, including experience handling inquiries, managing incident follow-up, and ensuring high levels of user satisfaction.
• Technical support and troubleshooting skills for complex electro-optical or imaging systems, ideally including infrared cameras or related technologies.
• Strong communication skills, with the ability to explain technical concepts clearly in writing and verbally to diverse audiences.
• Field service capabilities, including on-site diagnostics, basic installation and commissioning tasks, and coordination with technical teams.
• Degree in engineering, physics, electronics, optics, or a related technical field, or equivalent practical experience.
• Experience in high-tech, defense, industrial, or imaging environments and familiarity with quality and safety standards.
• Ability to work collaboratively in cross-functional teams, manage priorities, and remain service-oriented under time constraints.
• Proficiency in French and good command of English for international customer interactions and technical documentation.