Desktop Engineer L1

Key Responsibilities
• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required. Requirements &

Skills:
• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language. Good-to-Have Skills
• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge Additional

Requirements:
• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.