Local Host

Location:
London and Paris Working Pattern: Seasonal and travel based Contract Type: Freelance / Seasonal

Working Hours
Flexible, based on guest itineraries and operational requirements We may close this vacancy earlier if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible. At TTC, we are Enriching Lives by Connecting People and Places. For over 100 years, we've been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing. They change perspectives. At Trafalgar River Cruises, we believe in the power of travel to create meaningful connections with people, places and cultures. As part of The Travel Corporation, we bring over a century of guided travel expertise to Europe's most iconic rivers, creating unforgettable journeys filled with discovery, authenticity and human connection. Behind every memorable experience is a passionate team dedicated to making guests feel welcome. That's where you come in. OUR VALUES
• Value Every Voice: We put people first
• Act with Integrity: We do what is right
• Explore Beyond Boundaries: We are driven by curiosity
• Own the Outcome: We take responsibility for our decisions
• Succeed Together: We have each other's backs

ABOUT THE ROLE
As a Local Host with Trafalgar River Cruises, you will be the friendly face of our brand during pre and post-cruise extensions and land programmes across Europe's most sought-after destinations. From the moment guests arrive until it is time to say goodbye, you will create memorable experiences through exceptional hospitality, local expertise and personalised support. You will help bring destinations to life by sharing your knowledge, culture and passion while ensuring every aspect of the guest journey runs smoothly. Working closely with our Experience Team, Cruise Operations teams and local suppliers, you will play a key role in delivering the warm, authentic and service-led experience that defines Trafalgar River Cruises. WHAT YOU WILL DO
• Welcome guests at airports, train stations, hotels and designated meeting locations
• Coordinate arrival and departure transfers and assist with hotel check-in and check-out processes
• Deliver welcome briefings and orientation sessions for guests
• Serve as the primary point of contact for guest questions, requests and support needs
• Share local recommendations, destination insights and cultural experiences
• Host tours, walks and included experiences across your destination
• Coordinate with guides, hotels, transport providers, attractions and local suppliers
• Monitor guest satisfaction and proactively resolve concerns or service issues
• Communicate itinerary updates, operational changes and important travel information
• Manage rooming lists, manifests and excursion logistics
• Handle unexpected situations including delays, disruptions and guest concerns with professionalism
• Act as a passionate ambassador for Trafalgar River Cruises and your destination ABOUT YOU
• Experience within travel, tourism, hospitality, guided touring or guest services
• Strong knowledge of your local destination and a passion for sharing its culture, history and experiences
• Excellent communication and interpersonal skills
• A warm, engaging and genuinely guest-focused approach
• Confidence working with groups and delivering presentations or briefings
• Strong organisational skills and attention to detail
• Ability to remain calm, positive and solution-focused under pressure
• Experience working with multiple stakeholders and service providers
• Comfortable using digital tools including Microsoft Office applications It would also be helpful if you have a guiding licence for your destination where required by local regulations, experience supporting guided tours, cruise operations or travel programmes, knowledge of MarineXchange (MXP), or additional European language skills alongside fluent English. APPLY NOW If you are passionate about travel, hospitality and creating meaningful experiences for guests, we would love to hear from you. Join Trafalgar River Cruises and help travellers discover the true heart of Europe through authentic cultural experiences, outstanding service and unforgettable moments. Apply today and become part of a team that brings destinations to life and creates memories that last a lifetime.