Implementation Consultant

Il y a 16 heures

Lyon, Auvergne-Rhône-Alpes, France Agatha Inc. Temps plein

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Role Summary: As Implementation Consultant at Agatha, Inc, you will play a pivotal role in delivering our solutions to clients globally. You will engage with customers to understand their business needs, define requirements, configure our applications to meet these requirements and ensure a seamless implementation.

Key Responsibilities
• Transition new clients from sales to implementation
• Lead client workshops to define and collect application requirements.
• Build and configure the applications to meet the agreed requirements.
• Validate the configured applications before delivery, in line with Agatha quality processes.
• Document the application configuration (specifications, administrator guides).
• Guide clients on User Acceptance Testing (UAT) documentation.
• Conduct Administrator and End-user training sessions after implementation.
• Assume responsibility for overall project delivery and customer satisfaction on smaller projects.
• Respond to client inquiries received through email and support portal during client business hours.
• Identify and diagnose client issues, which may involve troubleshooting technical problems and escalations to the product team as necessary.
• Deliver product functional demonstrations to prospective clients.
• Support the sales team with functional questions and RFP responses, as needed. Required

Qualifications:
• Master’s degree, preferably in Computer Science, Information Technology, Engineering, Life Sciences or Quality.
• 2+ years of experience in application consulting, system implementation, or IT project delivery.
• Excellent problem-solving and analytical skills.
• Experience with requirement configuration
• Self-starter, ability to learn hands-on with minimal training.
• Ability to manage workflow assigned and meet deadlines.
• Strong communication and interpersonal skills, with an ability to convey complex technical concepts to non-technical stakeholders.
• Oral and verbal proficiency in English and French.
• Ability to travel (infrequently) if needed for client engagements. Preferred

Qualifications:
• Knowledge of quality, regulatory and clinical processes in the life-science industry.
• Strong understanding of regulatory (FDA/EMA) requirements (CFR 21 Part 11, EU Annex 11, GxP, etc.)
• Experience with the configuration of business applications in the quality, regulatory or clinical domains.
• Knowledge of HTML, Javascript, SQL
• Fluent in English.

Implementation Consultant

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