Infrastructure Engineer | Infrastructure Chapter | CIO

At MCB, our ambitions have no borders. As an Infrastructure Engineer , you will contribute to the systems and services that enable customers and colleagues to go further across End User Infrastructure , Core Infrastructure and Developer Infrastructure .

Technology infrastructure is the foundation of the Bank’s digital ecosystem, enabling the secure, stable and efficient delivery of business-critical services. As the Bank continues its transformation journey, strengthening these capabilities is essential to operational excellence and business growth.

To support this ambition, we are looking for Infrastructure Engineers to join our Tech Infrastructure Chapter and contribute to one of three distinct scopes.

We are on the lookout for:

Job Vacancies: Infrastructure Engineers -End User Infrastructure / Core Infrastructure / Developer Infrastructure

This role spans three scopes: End User Infrastructure, Core Infrastructure and Developer Infrastructure. We ask that you apply to one scope only, based on where your qualifications, skills and experience are strongest.

Below, you will find the responsibilities and requirements for each scope, to help you choose with confidence.

End User Infrastructure

As an Infrastructure Engineer- End User Infrastructure, you will:

1. Be responsible for managing Windows servers, Microsoft Cloud service and Bank core applications installed on Windows;
2. Maintain, upgrade, apply security best practices and keeping asset inventory updated at all times;
3. Analyze, evaluate, and troubleshoot issues on Infrastructure side;
4. Work closely with stakeholders to identify and resolve issues in a timely and effective manner;
5. Proactively monitor services to ensure production stability;
6. Automate and innovate routine tasks to facilitate and improve Teams activities;
7. Analyze recurring issues, maintain knowledge articles and contribute to proactive Problem Management.

We are looking for candidates who have :

1. A Bachelor in IT or an equivalent qualification;
2. At least two years’ experience in a customer-focused IT support environment;
3. Able to work odd hours and enter an on-call roster;
4. Good understanding of Microsoft best practices and cybersecurity principles;
5. Experience with Active Directory/Entra, Windows Server, Microsoft 365, Azure Services and End User computing;
6. Strong communication, documentation, analytical and problem-solving skills;
7. Certifications in Microsoft related fields will be an advantage.

Core Infrastructure

As an Infrastructure Engineer-Core Infrastructure, you will:

1. Ensure that the physical and virtual infrastructure hosting critical banking systems remain operational on a 24/7 basis;
2. Install, configure and maintain physical and virtual server resources, storage appliances and Fibre Channel SAN switches;
3. Maintain Disaster Recovery replication in line with the agreed Recovery Point Objective;
4. Maintain tape libraries and ensure backups are completed in accordance with the Recovery Time Objective;
5. Help ensure that MCB Data Centres are maintained in accordance with relevant standards and controls.

We are looking for candidates who have :

1. Either a Degree in IT or equivalent with four years’ experience in IT Infrastructure, Or a Diploma in IT or equivalent with six years’ experience in IT Infrastructure;
2. In-depth knowledge of virtualisation technologies and enterprise-class hypervisors;
3. Experience with storage, SAN switch administration and backup technologies;
4. Proficiency in Bash, Python, PowerShell or similar scripting languages;
5. Strong awareness of security and compliance;
6. Relevant infrastructure certifications would be an advantage.

Developer Infrastructure

As an Infrastructure Engineer-Developer Infrastructure, you will:

1. Install, configure, and manage Unix/Linux based systems (Red Hat, RH OpenShift Container Platform, IBM AIX) to ensure high availability (24/7), security, and performance of the bank critical systems;