Customer Success
il y a 1 mois
At Javelot, we firmly believe that technology is a source of progress for agriculture. We are a company from the agricultural sector (#AgriTech) with the ambition to become the leader in the digital transformation of post-harvest management.
Our priority is to support our clients (cooperatives, agricultural traders, farmers) in their transition to zero storage insecticides, help them consume less energy, and even optimize their logistical flows
In short, our mission is to make post-harvest management simpler, more efficient, and more responsible
To achieve this, we have developed two digital solutions:
- Store&Save, a platform for the hypervision of storage sites and their thermometry
- Plan&Save, a platform for managing the agricultural supply chain
Joining the JAVELOT adventure means, above all, committing to an impactful mission with a strong eco-responsibility
Our team of over 75 employees, spread across Lille, Bordeaux, Paris, Lyon and even internationally, enables more than 1000 users to manage no less than 15 million tons of cereals worldwide.
In this context, we would like to strengthen our customer service department and are looking for a Junior Customer Success bilingual to support our customers in the use of our solutions.
As part of our Customer Success Management team, you will be responsible for supporting our users through a number of tasks :
- Train all our new users on our different tools and platforms ;
- Respond to incoming issues with quick and relevant solutions ;
- Collect customer feedback and participate in the continuous improvement of Javelot's solutions and products ;
- Provide follow-up and support to our users through several specialized and adapted communication tools ;
- Actively participate in the structuring of the customer department (formalization, implementation of new tools) ;
- Collect customer feedback and participate in the continuous improvement of Javelot solutions and products ;
- This position requires a minimum of 2 consecutive days of on-site presence per week (4 days wished).
Requirements
- You have a university degree from a business school, engineering school or master's degree ;
- You have excellent communication skills and are patient and a teacher by nature ;
- You are a good listener, and you like to understand and solve problems ;
- You are fluent in German and English, both orally and in writing (email, chat, telephone) ;
- You are rigorous, autonomous and highly organized ;
- You are not afraid of teamwork.
Benefits
- An impactful mission with crucial challenges: Join us to contribute to the digitalization of the agricultural sector, making it simpler, more responsible, and more efficient for future generations. Your work will have a real impact
- Human values at the core of our HR policy: We promote a corporate culture focused on teamwork, trust, progress, and commitment.
- Offices designed for conviviality (in Lille, Paris, or Bordeaux): Our spaces are designed to foster moments of sharing and relaxation.
- Flexible working hours: We offer great flexibility to allow everyone to balance professional and personal life.
- Regular afterworks: We organize events to celebrate our successes and strengthen bonds between colleagues, whether for major milestones or just to catch up.
- Weekly (or even daily) sports activities, board games, etc.: Whether you're a sports enthusiast or a board game lover, there’s something for everyone
- An attractive package and benefits: meal vouchers, remote up to 2 days a week, 8 to 11 RTT (extra paid leave) per year...
We are an inclusive company.
At Javelot, we are convinced that the well-being of our employees is the key to our success. That’s why we are committed to creating a work environment where everyone feels good, and we are proud to promote diversity within our teams. All applications we receive are reviewed according to a process based on skills.
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