Onsite IT Technician
Il y a 4 mois
Job Details
Onsite IT TechnicianJob Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities Perform field services duties as required by the incident; Inventory/Asset Management activities Perform Installs, moves, adds, changes (IMAC); Assist with store opening /closing / remodel Operational monitoring; Incident and Problem determination and resolution; Technical support and break-fix; Software re-imaging; Troubleshoot network connectivity within the site; Disaster Recovery support activities at supported sites; Point of Sale (POS) equipment support, including registers, displays, and all associated technology; Back of house equipment support including, Servers, office workstations, printers, time clocks, and more; Security Equipment support; Network gear support including, but not limited to, in-store music, switches, routers and more; Miscellaneous equipment support generally taking the form of Smart-Hands. Job Requirements Personal Above all, the right attitude; Ability to communicate technical information to non-technical audiences; Strong sense of customer service; Good organizational skills; Excellent Verbal and Written Communication Skills; Team-oriented / team player / ability to share ideas as well as listen to ideas; Language requirements: French and English Weekend work is required on a rotational basis (until 10PM). Technical Working knowledge of Apple Devices, such as iPads, iPods and MacOS; 2+ years of experience providing desk side support; Proficient troubleshooting skills that includes hardware, software, and other break/fix issues: printing, networking, file shares, etc; Printer support can include barcode printers, various types of scanners; Ability to resolve Windows and OS X Operating System Issues and Errors; Basic Network troubleshooting skills and knowledge (mainly Cisco); Proficient in the latest Microsoft Office Applications (2013 and higher); Customer infrastructure support (wiring and connectivity); Technical degree or equivalent experience; Ability to multi-task; Ability to walk and bend and perform labor-related duties of connecting computer equipment; Zebra Printer support knowledge; What's next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on , and where we regularly post insights from our colleagues.#LI-ONSITE
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