ATR - ALT Assistant to Customers Relation & Field service Department (F/M)

Il y a 6 mois


Toulouse, France airbus Temps plein
Job Description:

Want to join the ATR adventure? A new apprenticeship opportunity has just opened on our Blagnac site

In 2024, ATR is awarded the Happy Trainees label. 90% of students recommend the company at the end of their work-study or internship.

             

What we will do together:

Being an apprentice at ATR means being integrated into a team as a full member with a real scope of intervention and responsibilities. You will have the opportunity to learn and develop your skills and experience within a market leading company

Within ATR Support & Services organization in Toulouse, the Department "Customers Relation & Field Service" is the main interface of ATR customers for all topics related to their in-service fleet.

The team is divided in 2 groups:

- the Customer Support Directors are in charge of the global relationship with the customers. They are the voice of the customers within ATR, the voice of ATR for customers, contributing to and monitoring ATR Customers global satisfaction throughout their ATR fleet operations (maintenance, engineering, logistics, flight operations, etc.)

- the Field Service Representatives are in charge of supporting ATR airlines with their aircraft maintenance and operations, from the field. Based at customer's premises or in a regional office, their mission is to ensure fleet performance, meaning maximum aircraft availability with optimized maintenance cost.

The apprentice will participate and contribute to most activities of the department, with a sense of collaboration & autonomy. We are looking for a dynamic and enthusiastic person to join the team.

ACTIVITIES

Your main tasks consist in:

  • Managing the continuous improvement of the processes and tools of the Department

  • Supporting the Customer Support Directors in monitoring, developing and maintaining customer satisfaction through ATR customers survey and associated action plan

  • Providing enhanced & up-to-date library of presentations, tools and templates to ensure efficient communication with ATR customers during on-site visits or virtual meetings

  • Supporting the Customer Support Directors in the preparation of senior management meetings with customers

  • Leading improvement projects (examples: definition of a process for the induction of new comers in the team, optimization of Customer account creation, etc.)

  • Optimizing and maintaining internal reporting of the team, to increase Customer operations knowledge within ATR

  • Optimizing and maintaining Department Dashboard to monitor main KPIs

  • Preparing and organizing the resolution and communication of important customer topics (ex: technical data, aircraft configuration upgrades, airworthiness topics)
  • Improving / Implementing new digital and collaborative tools to improve team efficiency in its daily activity

PROFILE

Apprenticeship student at Level 7 or Master degree or graduate engineer program or business school, in the field of project management, quality management applied to customer relations.

We are looking for candidates with the following skills and experiences:

  • Team player
  • Customer minded
  • Interest for aeronautics
  • Proactive, curious and willing to learn and to improve
  • Autonomous, ability to take initiatives
  • Good sense of organization and coordination
  • Strong ability to work in different cultural environments
  • Skilled with IT tools and MS office suite
  • Fluent in English

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Calendar

Starting date: September 2024

How does the recruitment process work?

The recruitment process takes place in two stages after the analysis of your CV:

  • Technical interview with Manager: Last step of the process you are almost there The course manager will contact you for a validation interview.

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Envie de rejoindre l'aventure ATR ? Une offre en alternance vient de s'ouvrir sur notre site à Blagnac

En 2024, ATR est labellisée Happy Trainees. 90% des étudiants recommandent l’entreprise à l’issue de leur alternance ou de leur stage.

Ce que nous allons faire ensemble :

Être alternant chez ATR, c’est être intégré au sein d’une équipe comme un membre à part entière avec un véritable périmètre d’intervention et des responsabilités.

Au sein de l'organisation ATR Support & Services à Toulouse, le département "Customers Relation & Field Service" est l'interface principale des clients d'ATR pour tous les sujets liés à leur flotte en service.

L'équipe est divisée en 2 groupes :

  • Les Customer Support Directors sont responsables de la relation globale avec les clients. Ils sont la voix des clients au sein d'ATR, la voix d'ATR pour les clients, contribuant à et surveillant la satisfaction globale des clients d'ATR tout au long de leurs opérations de flotte ATR (maintenance, ingénierie, logistique, opérations de vol, etc.)

  • Les Représentants de Terrain ou Field Service Representatives sont chargés de soutenir les compagnies aériennes ATR dans la maintenance et les opérations de leurs avions, sur le terrain. Basés sur les sites des clients ou dans un bureau régional, leur mission est d'assurer la performance de la flotte, c'est-à-dire une disponibilité maximale des avions avec des coûts de maintenance optimisés.

L'apprenti participera et contribuera à la plupart des activités du département, avec un sens de la collaboration et de l'autonomie. Nous recherchons une personne dynamique et enthousiaste pour rejoindre l'équipe.

ACTIVITES

Vos tâches principales consistent à :

  • Gérer l'amélioration continue des processus et des outils du département

  • Soutenir les Customer Support Directors dans le suivi, le développement et le maintien de la satisfaction client grâce aux enquêtes auprès des clients d'ATR et au plan d'action associé

  • Fournir une bibliothèque de présentations, d'outils et de modèles améliorés et à jour pour assurer une communication efficace avec les clients d'ATR lors des visites sur site ou des réunions virtuelles

  • Soutenir les Customer Support Directors dans la préparation des Senior management meetings

  • Diriger des projets d'amélioration (exemples : définition d'un processus pour l'intégration des nouveaux arrivants dans l'équipe, optimisation de la création de compte client, etc.)

  • Optimiser et maintenir les rapports internes de l'équipe, pour augmenter la connaissance des opérations clients au sein d'ATR

  • Optimiser et maintenir le tableau de bord du département pour surveiller les principaux indicateurs de performance

  • Préparer et organiser la résolution et la communication des sujets clients importants (ex : données techniques, mises à jour de configuration des avions, sujets de navigabilité)

  • Améliorer / mettre en œuvre de nouveaux outils numériques et collaboratifs pour améliorer l'efficacité de l'équipe dans son activité quotidienne


PROFIL

  • Etudiant en apprentissage de niveau 7 ou Master ou formation d'ingénieur ou école de commerce, dans le domaine de la gestion de projet, de la gestion de la qualité appliquée à la relation client.

Nous recherchons des candidats ayant les compétences et expériences suivantes :
  • Esprit d'équipe
  • Intérêt pour l'aéronautique
  • Proactif, curieux et désireux d'apprendre et de s'améliorer
  • Autonomie, capacité à prendre des initiatives
  • Bon sens de l'organisation et de la coordination
  • Forte capacité à travailler dans des environnements culturels différents
  • Maîtrise des outils informatiques et de la suite MS Office et G Suite
  • Maîtrise de l'anglais

Calendrier

Date de début : septembre 2024

Comment se passe le processus de recrutement ?

Le processus de recrutement se passe en deux étapes après l’analyse de votre CV :

  • Entretien technique Manager : Dernière étape du processus vous y êtes presque  Le responsable du stage vous contactera pour un entretien de validation.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Apprenticeship

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Experience Level:

Student

Job Family:

Customer Account and Service Management



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