Client Advisor
Trouvé dans: Talent FR C2 - il y a 2 semaines
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIESSERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESSIndividual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: France || Non applicable || Paris || RETAIL OFFLINE || MAINLINE || n/a ||
-
Client Advisor
il y a 24 heures
Paris, France Margiela Temps plein**Client Advisor**: Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6,...
-
Client Advisor
il y a 7 jours
Paris, France Margiela Temps plein**Client Advisor - CDD**: Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6,...
-
Client Advisor
Trouvé dans: Jooble FR O C2 - il y a 3 jours
Paris, France Burberry Temps pleinVENDOM - New opportunity - Client Advisor (H/F) - Avenue Montaigne Burberry We are looking for a Client Advisor to join our team in our new Store in Avenue Montaigne on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting...
-
Client Advisor
Trouvé dans: Talent FR 2A C2 - il y a 5 jours
Paris, France Burberry Temps pleinVENDOM - New opportunity - Client Advisor (H/F) - Avenue Montaigne BurberryWe are looking for a Client Advisor to join our team in our new Store in Avenue Montaigne on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to...
-
Client Advisor
Trouvé dans: Talent FR 2A C2 - il y a 3 jours
Paris, France Burberry Temps pleinVENDOM - New opportunity - Client Advisor (H/F) - Avenue Montaigne BurberryWe are looking for a Client Advisor to join our team in our new Store in Avenue Montaigne on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to...
-
Client Advisor
il y a 6 jours
Paris, France Burberry Temps pleinAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Future Opportunities
Trouvé dans: beBee S FR - il y a 3 semaines
Paris, France Burberry Limited Temps pleinBurberry is always on the lookout for Client Advisors to join our teams in our stores in Paris. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for...
-
Future Opportunities
Trouvé dans: Talent FR C2 - il y a 2 semaines
Paris, France Burberry Limited Temps pleinBurberry is always on the lookout for Client Advisors to join our teams in our stores in Paris. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for...
-
Future Opportunities
Trouvé dans: beBee S FR - il y a 2 semaines
Paris, France Burberry Limited Temps pleinBurberry is always on the lookout for Client Advisors to join our teams in our stores in Paris. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for...
-
Client Advisor
il y a 7 jours
Paris, France Burberry Temps pleinAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Client Advisor
Trouvé dans: beBee S FR - il y a 2 semaines
Paris, France burberry.com Temps pleinINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
-
B2b Sales Advisor
il y a 4 jours
Paris, France growthfn Temps pleinThe job description for a B2B Sales Advisor typically includes a range of responsibilities focused on driving revenue, building and maintaining client relationships, and ensuring customer satisfaction. Here's a sample job description: **Job Title: B2B Sales Advisor** **Job Summary**: As a B2B Sales Advisor, you will be responsible for identifying and...
-
Client Advisor Department Stores Haussmann
il y a 3 jours
Paris, France Margiela Temps plein**Client Advisor Department Stores Haussmann - CDI**: Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and...
-
Medical Advisor
Trouvé dans: Talent FR 2A C2 - il y a 1 jour
Paris, France Antenor Temps pleinANTENOR, la référence RH Santé et Sciences de la vie depuis près de 30 ans répond aux besoins de recrutement, d’évaluation et de coaching de compétences rares, expertes et managériales.Nous recherchons pour l’un de nos clients, société présente dans l’industrie de la santé , pour un poste à pourvoir en CDI Paris / Ile-de-France un Medical...
-
KERING HR Advisor
Trouvé dans: Talent FR C2 - il y a 2 semaines
Paris, France Kering SA Temps pleinDescription Nous sommes actuellement à la recherche d’un(e) apprenti(e) HR Advisor pour intégrer l’équipe RH de Kering Corporate France à partir de septembre 2024. Votre opportunité Les fonctions Corporate de Kering, pour la France, représente près de 795 salariés sur des activités variées telles que la Finance, les Ressources...
-
Saint Laurent Client Advisor/ Conseiller de Vente
il y a 3 jours
Paris, France Groupe Kering Temps pleinSummary Description abrégée de l'emploi A PROPOS DE SAINT LAURENT Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la...
-
Client Advisor Department Store Haussmann
Trouvé dans: Talent FR C2 - il y a 2 jours
Paris, France Margiela Temps pleinClient Advisor Department Store Haussmann - CDI Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women...
-
Financial advisor
Trouvé dans: Talent FR C2 - il y a 2 semaines
Paris, France Desjardins Temps pleinYou will be attentive to what our members and clients are saying to better understand and address each specific situation, with the objective of optimizing their financial health. You will be committed to providing excellent customer service so as to offer the highest quality financial solutions tailored to their needs.Main position in the caisse network...
-
Client Service Advisor
il y a 3 jours
Paris 8e, France Moncler Temps plein**Moncler** is looking for multilingual **Client Service Advisors fluent in French & English** for a CDD within our EMEA Client Service Department based in **Paris **starting from October 2024. Our Client Service Advisors will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients. **The...
-
Client Service Advisor
il y a 3 jours
Paris 8e, France Moncler Temps plein**Moncler** is looking for multilingual **Client Service Advisors fluent in Spanish & English** for a CDD within our EMEA Client Service Department based in **Paris **starting from October 2024. Our Client Service Advisors will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler...