Technical Account Mananager, ES
Il y a 2 mois
As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.
This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us
Key job responsibilities
* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
* Utilize technical skills to solve difficult support issues and technical challenges
* Understand operational parameters and troubleshooting process for customer issues and escalations
* Advocate for customer needs to overcome adoption blockers and drive new feature development
* Improve customer capabilities by running workshops, operations and architecture reviews
* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
* Work with customers across all levels from developers through to C-Suite executives
* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers
We are open to hiring candidates to work out of one of the following locations:
Courbevoie, FRA
BASIC QUALIFICATIONS
* Experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment* Working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry
* Able to communicate effectively in French and English within technical and business settings.
PREFERRED QUALIFICATIONS
* Experience (3+ years) in the Financial Services industry* Technical internal enterprise or external customer-facing experience
* Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
* Experience in operational services or support environment
* Experience in influencing management stakeholders on technical, operational or business strategic decisions
* Experience with AWS services and/ or other cloud offerings
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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