Guest relations agent
il y a 3 semaines
Company Description
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.
It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
Job Description
The Role
Under the guidance and supervision of the Front Office & Residence Manager and / or the Guest Relations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service at the Main Reception and to ensure all aspects of the department are handled efficiently and effectively. Strong accent is to be given to the hospitality towards the guest. This is ensured through maximum recognition and attention from arrival through departure. He/she is the “haven” for all sorts of problems that might occur to guests and therefore the first problem solver. This involves a high degree of accurate communication skills between the departments involved. Close co-ordination between all involved departments, e.g. Front Office, Housekeeping, Recreation as well as Food and Beverage regarding guest needs Assisting his/her supervisor in implementing, supervising and adhering to the Operational Standards as well as the Hotel’s internal procedures for guest treatment Must be thoroughly familiar with Front Office and Recreation procedures as well as with related Mövenpick Operational Standards, He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.Key Deliverables and Responsibilities
Planning & Organizing:
Organisation of Repeat Guest filing administration Up-keeping of Hotel/Guest Information booklets and pamphlets. Co-operation with Housekeeping / F&B and Front Office. Room allocation, identify guest needs. MIPs & RIPs preparation. Awareness of outside activities/recreation etc. Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours. Be fully aware of the daily information and activities. Properly groomed at all times Drive “Cherish” and Guest targets to be met. Show fullest cooperation and respect within the team and other departmentsOperations:
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Keep welcome pack ready for VIP arrival (Reg.-cards, room keys, welcome drink) Register and process check in/out for all VIPs guests efficiently and professionally, alert FOM & MOD on arrival. Escort VIP gussets to their rooms. Greet all guests upon arrivals and departure. Update guest information into the computer after a complete check in. Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests’ departure. Updating RGR (Repeated Guest Ratio) report on daily basis. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Good communication with GMs PA in order to complete all Ex-Office requests regarding potential MIP arrivals. Handle issuance of guest room key cards and ensure effective control for guest security. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Follow up with Concierge regarding shuttle Bus timings. Daily courteous calls to VIP rooms, so too with other guests. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Re-announce VIP rooms to Housekeeping and F&B departments. Check if all departure details for the day have been taken, as well as for the next day. To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. Check VIP rooms after amenities are placed. File daily guest relations report and documents systematically. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Reviews Guest Comments daily and reply to all of them, consult the FOM when complains accurse. To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. Check Hotel / Residences situation, occupancy, functions, groups, VIPs.-
Guest Relations Manager
Il y a 2 mois
Issy-les-Moulineaux, France Accor Temps pleinJob Description JOB PURPOSE T o act as the ambassadors of the hotel, providing guests above-and-beyond services to ensure their experience will be worth remembering. Guest Relation Executive shall be responsible for preparation of arrival and departure of guests, profile database maintenance, Le Club Accor/Accor Advantage Plus/Frequent Flyer...
-
Guest Relation Agent
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinŞirket Tanımı İş Tanımı Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter) Assist and process check...
-
Guest Relation Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinŞirket Tanımı İş Tanımı Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter) Assist and process check...
-
Guest Relations Supervisor
il y a 1 semaine
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Under the...
-
Guest Relation Agent
Il y a 2 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...
-
Guest Relation Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote...
-
Guest Relations Supervisor
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description "Why work for Accor?" We are Heartists® “Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do...
-
Guest Service Agent
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinDescription de l'entreprise Description du poste Sous la direction et la supervision du Front Office et Guest service Managers et suivant les politiques établies de l'Hôtel et de l'OSM (Manuel des normes opérationnelles), ses responsabilités sont de superviser les activités des front office and Guest services agents ainsi que les chasseurs -...
-
Guest Service Agent
il y a 2 heures
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Work Your Way to Albert Park Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate. The benefits: Work Your Way to one of...
-
Guest Service Agent
il y a 7 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join Sofitel Noosa Pacific Resort today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...
-
Palm Court Guest Experience Agent
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Palm Court Guest Experience Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
il y a 1 mois
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining...
-
Guest Service Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments. MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining...
-
Guest Service Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic...
-
Guest Liason
il y a 6 jours
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Services and Reservations Agent
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join Sofitel Noosa Pacific Resort today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...
-
Guest Services and Reservations Agent
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Join Sofitel Noosa Pacific Resort today! Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach...
-
Guest Service Centre Agent
il y a 2 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description "Why work for Accor?" We are Heartists® “Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do...
-
Guest Relation
il y a 2 semaines
Issy-les-Moulineaux, France M GALLERY Temps plein**Description de l'entreprise** A quelques pas du centre-ville d’Issy-les-Moulineaux, le Domaine de la Reine Margot est une parenthèse presque cachée, loin de l’effervescence parisienne. Franchir les portes du Domaine, c’est entrer dans un lieu chargé d’histoire, une bulle vivifiante, pour y vivre une expérience hors du temps. **Description du...
