Guest Relations Agent

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

At Mövenpick Hotels & Resorts, we're in the business of creating moments that matter. As a Guest Relations Agent, you'll play a vital role in ensuring our guests receive a warm, friendly, and courteous service from arrival to departure.

Key Responsibilities:

  • Provide exceptional service to guests, ensuring their needs are met and exceeded.
  • Coordinate with Front Office, Housekeeping, and Recreation departments to ensure seamless guest experiences.
  • Assist in implementing and adhering to Operational Standards and hotel procedures.
  • Recognize and resolve guest complaints and issues promptly.
  • Prepare for daily VIP arrivals, including room allocation and amenities.
  • Register and process check-in and check-out for all guests efficiently and professionally.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Operational Standards and hotel procedures.
  • Ability to maintain confidentiality and handle sensitive information.

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