Guest Relations Agent
il y a 4 semaines
At Mövenpick Hotels & Resorts, we're in the business of creating moments that matter. As a Guest Relations Agent, you'll play a vital role in ensuring our guests receive a warm, friendly, and courteous service from arrival to departure.
Key Responsibilities:
- Provide exceptional service to guests, ensuring their needs are met and exceeded.
- Coordinate with Front Office, Housekeeping, and Recreation departments to ensure seamless guest experiences.
- Assist in implementing and adhering to Operational Standards and hotel procedures.
- Recognize and resolve guest complaints and issues promptly.
- Prepare for daily VIP arrivals, including room allocation and amenities.
- Register and process check-in and check-out for all guests efficiently and professionally.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of Operational Standards and hotel procedures.
- Ability to maintain confidentiality and handle sensitive information.
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