Senior Sales Advisor
il y a 1 mois
Senior Sales Advisor - Styliste (CDI temps plein)
Un(e) Styliste Chloé est un(e) ambassadeur/rice de la Maison, chargé(e) d'accueillir tous les invité(e)s dans la famille Chloe.
Il/elle est un conseiller digne de confiance pour les clients et un membre fiable de l'équipe qui s'efforce de fournir la meilleure expérience possible.
Un styliste Chloé est :
1. Un propriétaire de la relation client qui met un point d’honneur à développer des relations sur le long terme.
o Fournit un service client exceptionnel et développe des relations sur le long terme.
o Est conscient des objectifs de la CRM et s'engage activement dans toutes les actions pour les atteindre.
o Met en œuvre des campagnes de communication personnalisées et utilise tous les outils de clienteling disponibles pour accomplir les missions de CRM dans les délais impartis.
o Recueille systématiquement les données relatives aux clients et enregistre toutes les informations qualitatives.
o Connaît son portefeuille de clients, et en particulier les VVIC et VIC dont il/elle s’occupe.
2. Un partenaire commercial omnicanal
o A à cœur d’offrir un excellent service client et de fournir une forte performance commerciale.
o Utilise tous les services omnicanaux disponibles pour développer les ventes
o Est conscient des objectifs individuels et collectifs boutique et met tout en œuvre pour les atteindre.
o Suit activement les formations et participe à toutes les activités commerciales fixées par le Directeur de boutique/Assistant Boutique Manager /les équipes Retail du siège de la Maison
o S'efforce constamment d'atteindre les objectifs fixés en matière de ventes, performance individuelle et collective et de gestion de la relation client
o Suit l’activité commerciale locale et celle de la concurrence
Soutien de l’excellence opérationnelle
o S'assure que la boutique (surface commerciale et non commerciale), et sa tenue sont irréprochables à tout moment de la journée ; et soutient ses collègues et ses managers.
o Informer de manière proactive la direction de la boutique de toute réparation structurelle nécessaire dans la boutique afin de garantir un environnement luxueux à tout moment.
o Appliquer toutes les directives relatives à la gestion de la boutique tant sur la partie commerciale que non commerciale (stock, bureau, vestiaire,…) et participer aux inventaires.
o Soutenir les clients après la vente et assurer un suivi pour garantir un service après-vente impeccable.
o Se conforme aux politiques et normes établies par Richemont
PROFIL RECHERCHE
Nous recherchons des personnes avec un esprit d’entreprise, qui apprécient la convivialité, recherchent l’excellence, la créativité et qui visent à avoir un impact positif. Vous avez au moins une première expérience en tant que Conseiller de vente dans la luxe/haut-de-gamme. Vous avez un niveau d’anglais qui vous permet d’être à l’aise à l’oral et l’écrit
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