Guest Relations Agent

Il y a 5 mois


IssylesMoulineaux, France Accor Temps plein

Description de l'entreprise

Description du poste

Votre mission

En charge de la relation clientèle, vous êtes garant de l’expérience client avant, pendant et après le séjour de nos clients.

Sous la direction de notre Guest Experience Manager, vous assurez vos missions en étroite collaboration avec tous les services de l’hôtel.


Qualifications
Attentif.ve aux autres et à l’environnement qui vous entoure : vous contribuez à rendre le séjour de nos clients aussi irréprochable qu’inoubliable en apportant votre petite touche personnelle. Très à l’aise en français et en anglais Expérience en hôtellerie souhaitée
Informations supplémentaires

L'ADN de la marque :

Ouverture d’esprit : curiosité, accueil de différentes opinions, remise en cause du statu quo
Aller de l’avant : imagination, motivation, inspiration
Mener : volonté de faire en sorte que le changement se produise
Dépassement : je me dépasse et donne le meilleur de moi-même pour satisfaire le Client

Compétences

• Solides compétences en leadership et en relations interpersonnelles
• Excellentes compétences en communication et en contact avec la clientèle
• Orienté vers les résultats et le service avec un souci du détail
• Capacité à effectuer plusieurs tâches à la fois, à bien travailler dans des situations stressantes et à haute pression
• Un joueur d'équipe et un bâtisseur
• Motivateur et autodidacte
• Bien présenté et entretenu par des professionnels en tout temps


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