IT Support Engineer
il y a 3 semaines
Key responsibilities ✨
Provide first and second-level IT support to internal employees, resolving technical issues in a timely and efficient manner. Take ownership of the onboarding and offboarding process, ensuring that new hires have the necessary equipment and access to company systems, and departing employees are offboarded securely. Manage and maintain video conferencing tools within the Berlin office, including setup, troubleshooting, and ongoing support, especially during events. Collaborate with IT teams across different sites to ensure consistency and alignment in IT processes and procedures. Utilise technical expertise to support and optimise various systems and platforms, including but not limited to Okta, Google Workspace, and Jira. Proactively identify and implement improvements to IT infrastructure and systems to enhance efficiency and productivity - and ensure reliability Collaborate with stakeholders as needed to implement new tools, or correct usual ones Implement security measures to protect company data in collaboration with the security team Align with the departments budget and ensure cost effectiveness Keep abreast of emerging technologies and trends in the IT industry, recommending innovative solutions to meet company needs.
About you
Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in IT support roles, with a strong emphasis on troubleshooting and problem-solving. Excellent knowledge of IT systems and platforms Hands-on experience with video conferencing tools such as Zoom, Microsoft Teams, or Google Meet. Ability to work autonomously and take initiative in a fast-paced environment. Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. A team player with a strong aptitude for cross-functional collaboration. Flexibility to support IT operations across multiple sites. Full fluency in French and English (additional languages are a plus).
How to join the mission?
Screening with a member of the IT team, to better understand your background, aspirations and answer your questions (45 minutes) Interview with , our Head of Real Estate & Workplace Services to discuss your experience and the role in more detail (60 minutes) Technical Interview with the IT squad (60 minutes) Final interview with a C-Level to discuss Malts long term vision-
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