Guest Relation Agent

il y a 4 semaines


IssylesMoulineaux, France Accor Temps plein

Company Description

Nestled in a natural environment between sandy mountains and deep blue seas is Mövenpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with Collaborative, Friendly & Ambitious teamwork.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.


Job Description

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

Respond to guests needs and anticipate their unstated ones

Expect and react promptly to guests’ requirements and inquires

Actively listen and resolve guests’ complaints

Oversee and coordinate all arrivals and departures of special guests (VIPs)

Coordinate and manage communication between guests and staff 

Promote all amenities, conveniences and programs offered


Qualifications

Proven working experience as GRA

Working experience in hospitality

Proficiency in English, 

Fluency in German Language

Excellent problem resolution skills along with outstanding communication and active listening skills

Ability to work flexible hours

Highly responsible and reliable with a professional presentation

BS degree in hospitality management is desirable, business administration or related field


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