Customer Success Representative
il y a 2 semaines
The Offer
- stable company
- well-known brand
The Job
Responsibilities:
- Develop and maintain strong relationships with clients, serving as their primary point of contact for all issues and inquiries related to our products and services.
- Identify opportunities to upsell and expand our services with existing clients.
- Manage and conduct the entire post onboarding process which includes, training, increasing adoption, ensuring retention and renewal.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Collaborate with cross-functional teams including product, marketing, and customer onboarding to ensure deliverables are on time.
- Track client performance metrics and provide regular reports to senior leadership.
The Profile
Required Skills and Qualifications
- Fluent English and French is required. The role entails providing support to clients who are native speakers of French and English
- Bachelor's degree
- 2+ years of experience as a CSM, Account Management at a SaaS, or technology company.
- Strong verbal and written communication, strategic planning, and project management skills.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
The Employer
Our client is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.
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