Consultant Customer Success

Il y a 2 mois


Paris, France Finance Active Temps plein

Description du poste

Le/La Consultant(e) Customer Success a comme objectifs la satisfaction et la fidélisation des clients de son portefeuille. Ses principales missions sont dans la zone EMEA :

 Gérer le portefeuille client de l’entreprise et en assurer son développement. Accompagner le client, être leur interlocuteur. Ecouter les clients pour identifier et répondre à leurs besoins. Gérer les réclamations des clients. Le suivi de la stratégie de fidélisation client.Suivre le plan d’action et analyser les résultats et indicateurs de performance.Analyser l’expérience utilisateur et proposer des pistes d’amélioration.Rédiger des rapports. Faire un suivi régulier et proactif des comptes déployés pour s’assurer de la satisfaction des clients et du bon usage de la solution par les utilisateurs. Coordonner et fédérer des équipes de travail.Back-office pour s’assurer de la qualité des données clients saisies dans les solutions,Commerciales dans le but de détecter des opportunités commerciales (upsell/cross-sell) sur la vente d’abonnements, de prestations de conseil ou de services additionnels,Marketing pour identifier les points clés de satisfaction des clients et ainsi créer des customer success stories,Produit et R&D pour remonter les besoins d’évolutions et améliorations techniques à apporter à nos solutions,« professional services » pour le déploiement des gros comptes clients,« riskedge » pour la production de mission de conseil et d’expertise financière. Gérer le flux des demandes clients Renouvellement des contrats clients

Qualifications

· Parler couramment anglais

· Formation supérieure (université ou école de commerce), de niveau Master finance et/ou banque

· Maîtrise d’Excel

· Organisation, rigueur et bonne gestion des priorités.

· Qualités d’analyse, de rédaction et de synthèse.

· Bonne expression écrite et orale. Discours clair, structuré, argumenté. Pédagogie.

· Attrait et intérêt pour l’utilisation de solutions logicielles,

· Sens du service et de la relation client. Aisance relationnelle, capacité à créer un climat de confiance

· Esprit d’équipe, flexibilité et entraide.

· Connaissances sur les produits de taux : emprunts, swaps, options, etc.

· Bonnes notions en macro-économie



  • Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...


  • Paris, France Odaseva Temps plein

    **Your Role**: As a Customer Success Technologist (CST), you will be a key contributor to the success of Odaseva. You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Technologists’ main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption,...


  • PARIS, France Mirakl Temps plein

    To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Customer Success Consultant to join the B2C team in Paris.Your impactThe Customer Success Consultant B2C will BE the strategic, business and functional referent for Mirakl B2C clients during their project and run phases.During the project...

  • Customer Success Manager

    il y a 2 jours


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France VMware Temps plein

    **Senior Success 360 Customer Success Manager** **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a Success 360 Customer Success Manager, you will serve as a trusted advisor,...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Île-de-France Trustpair Temps plein

    About the role:Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients.As a...

  • Customer Success Manager

    il y a 2 semaines


    Paris, Île-de-France AmazingContent Temps plein

    En tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l'application AmazingContent pour qu'ils deviennent des Leaders Connectés sur les réseaux sociaux.Grâce à l'écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la...

  • Customer Success Manager

    il y a 2 semaines


    Paris, France AmazingContent Temps plein

    En tant que Customer Success Manager, tu accompagnes les équipes de communication et leurs dirigeants dans la maîtrise de l’application AmazingContent pour qu’ils deviennent des Leaders Connectés sur les réseaux sociaux.Grâce à l’écoute active des clients sur le terrain et un esprit analytique résolument orienté problem-solving, tu auras la...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Francia, France Trustpair Temps plein

    About the role: Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients. As...

  • Customer Success Manager

    il y a 3 jours


    Paris, France Integral Ad Science Temps plein

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for an experienced and passionate Customer Success Manager to join our Central & Eastern Europe team for Customer Success. If you are excited by technology that has the power to...


  • Paris, France PhantomBuster Temps plein

    **About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...


  • Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Customer Success Manager

    il y a 1 mois


    Paris 13e, France IMPACTUP Temps plein

    Société technologique en hyper croissance, nous développons nos activités en Europe grâce à nos 300 collaborateurs. Nos solutions logicielles sont à notre image : design, simples et efficaces. Nos partis pris managériaux font la singularité de notre jeune tribu : Nous travaillons tous ensemble dans une transparence totale (tous les salaires sont...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...


  • Paris, France Axway Software SA Temps plein

    Overview: In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new ** Principal Customer Success Manager** to join Axway's family. Are you ready? Join us now!! **Together we can. Together we will.** Axway is an enterprise integration company that's been around for over 20 years to...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Cato Networks Temps plein

    **Welcome to the future of cloud networking and security!** Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of networking and security...


  • Paris, France CyberArk Temps plein

    Date: Feb 2, 2023- Location: France, Paris- Job Category: - Department: Customer Success**About CyberArk**: Reporting to the Director, Customer Success, you will contribute to the development and implementation of CyberArks Customer Success strategy, with particular emphasis on building and developing the team consisting of Customer Success Managers. This is...


  • Paris, France OwnBackup Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...


  • PARIS, France Finance Active Temps plein

    Fintech créée en 2000, Finance Active développe des solutions de pointe pour optimiser la gestion de la dette et des risques financiers : change, dette et garanties.Au service des entreprises, collectivités locales et établissements bancaires, Finance Active propose des solutions pour améliorer la gestion de la dette et des risques financiers. Notre...