Front Office Supervisor
il y a 3 semaines
Company Description
Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi
Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of place.
Job Description
Grow and motivate team members through capability development. Works in harmony with all hotel employees, especially is Housekeeping/ Maintenance/ Sales/ Finance/ Security. Takes room reservation at the counter or on the telephone. Work closely with the Housekeeping Department, inform Housekeeping of early check-in, late check-out, room changes. Verifies room status from Housekeeper’s report. Properly records and posts to the appropriate folios all charge payments of room accounts. This includes both credit card charges and city ledger charge. Perform any other duties as may be required by the Front Office Manager or Management of the Hotel which is deemed necessary to promote the flow of work and ultimately achieve the standards of Accor Hotel. Prepare to meet all incoming/outgoing groups especially the tour leader to ensure everything is in order. Handles all mails, telexes, messages, packages, flowers, gifts and other item for guests. Assigns safety deposit boxes to guests and observes proper procedures on key control, entry and release of boxes. Checks out guests and performs related tasks. Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times
Qualifications
Diploma in Tourism/Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times
Additional Information
Take 2 days off/week 100% social insurance payment based on salary from the first day of work Employee benefit card offering discounted rates in Accor Hotels worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
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