Administrator Marine Equipment
il y a 1 semaine
We are looking for
a temporary Administrator to be part of our Customer and Business Support team, giving support to France ports.As part of this role, you will facilitate the delivery of a professional and responsive service to internal and external clients.
What we offer you
Competitive Salary The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.The role
The functions will be mainly related with customer assistance and those directly related to ByD (SAP) as indicated below:
Support customer inquiries using ByD (SAP) and Outlook.
Coordinate Surveys of Marine Equipment and Components with Attending Surveyor(s) and Clients/Manufacturers.
Create Sales Quotes in ByD/SAP to reflect the signed quotations.
Update Workbook/Calendar as required.
Issue RFS (contracts) to clients/manufacturers, in accordance with attending Surveyor’s instructions.
Update the sales orders with information from our filing Sharepoint platform.
Liaise with Marine Equipment and Components and collaborate regarding Clients/Manufacturers' inquiries.
Attend regular online meetings with Team Leader and the Team Leader for MEC Activities and contribute within put in area of expertise.
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with queries and proactively resolving service issues within agreed deadlines/targets.
Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
Identify and refer potential client complaints and opportunities for new business.
Responsible for the accuracy and completeness of client data in Marine & Offshore business systems.
Liaise with and provide support to other team members, departments and offices, as may be required.
Develop a good understanding of Marine & Offshore products, services, systems and processes on an on-going basis.
Identify and suggest improvements to service delivery processes and procedures.
Support other team members and new staff to transfer knowledge of Marine & Offshore products and processes.
Actively contribute to team meetings and client service initiatives.
Carry out any other task within the client service team, at the request of the line managers.
What you Bring
A Bachelor degree or equivalent A high English level, expertise knowledge of Microsoft packages, Excel, Word and Outlook as a minimum. SAP knowledge in particular Business by Design. Previous experience from a customer orientated background Excellent interpersonal and team working skills, willingly participates and contributes in team activity and discussion, building rapport with colleagues, respects diversity and takes account of other people views, responds positively to requests and feedback from others, is polite, helpful and respectful and shares information with others. Analyses and resolves routine problems. Makes effective decisions within standard parameters, policies and procedures. Proficiency in the France and English language commensurate with the workAbout Us
We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future by developing novel & innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.
Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to Apply?
We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, carers, and other varied groups.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing
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