Identity & Access Management Product Delivery Manager H/F
Il y a 4 mois
Are you creative and innovative?
Are you customer and solution oriented?
Are you prepared to re-think Digital services?
A vacancy for an Identity & Access Management Product Delivery Manager has arisen within Airbus Defence and Space in Elancourt or Toulouse.
Digital organization delivers the expertise, technology and equipment for Airbus Defence & Space products – We pioneer sustainable aerospace for a safe and united world
Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities.
What does this mean for you?
A role in Digital is an opportunity to grow and to develop your career in a progressive and innovative environment.
We are looking for a committed personality with quality awareness and responsibility for this position in France.
Your mission will be to ensure that Identity & Access Management services are provided, in focusing on both business continuity and end-user satisfaction.
This position will require a security clearance or will require being eligible for clearance by the recognized authorities.
Main tasks and responsibilities:
Responsible for the reliability, the availability and the security of Identity & Access Management services in France.
Monitor both in-sourced and outsourced teams/vendors and activities, in conjunction with contract management.
Contribute to the definition of new products and services with the project teams.
Ensure and communicate the availability of structured, detailed and up to date documentation for users, services and processes.
Manage and report on your domain's operating budget.
Perform the ITIL based processes that include Incident, Problem, Change, Configuration management.
Analyze service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and to increase the level of customer satisfaction.
Business trips are to be expected in France or Europe and, therefore, you must be willing to travel accordingly.
Required skills and experience:
Educated to a degree level in Information Technology.
Proven experience in operational activities in provider and service management.
Experience in IT infrastructure and in Identity & Access Management solutions.
Communication skills.
Service and customer experience oriented.
Negotiation level in French and English.
International mindset to be able to work well in a diverse and international team environment.
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Vous êtes créatif et innovant ?
Êtes-vous orienté client et solution ?
Êtes-vous prêt à repenser les services du département Digital ?
Un poste de Product Delivery Manager Identity & Access Management a été créé au sein d’Airbus Defence & Space à Elancourt ou à Toulouse.
Le département Digital fournit l'expertise, la technologie et l'équipement pour les produits d’Airbus Defence & Space.
Nos services sont en pleine évolution et nous avons besoin de personnes talentueuses, qui peuvent réellement changer la manière dont nous fournissons une gamme variée de solutions et de services technologiques à nos utilisateurs.
Dans le cadre de notre transformation, le nouveau modèle opérationnel est orienté autour d'équipes multifonctionnelles et agiles travaillant avec nos clients internes et développant nos capacités numériques.
Qu'est-ce que cela signifie pour vous ?
Un rôle dans notre service est une opportunité pour vous de progresser et de développer votre carrière dans un environnement progressif et innovant.
Nous recherchons une personnalité engagée, soucieuse de la qualité et responsable pour ce poste en France.
Votre mission consistera à vous assurer que les services sont fournis, tout en assurant la continuité des activités et la satisfaction utilisateur.
Ce poste nécessite une habilitation de sécurité ou nécessite d'être éligible à une habilitation par les autorités reconnues.
Principales tâches et responsabilités:
Responsable de la fiabilité, de la disponibilité et de la sécurité des services Identity & Access Management en France.
Coordonner les activités des équipes internes et externes, dans le respect des contrats établis.
Contribuer à la définition de nouveaux produits et services avec les équipes projets.
Assurer et communiquer la disponibilité d'une documentation structurée, détaillée et à jour pour les utilisateurs, les services et les processus.
Gérez le budget de fonctionnement de votre domaine.
Exécuter les processus de support basés sur ITIL qui incluent la gestion des incidents, des problèmes, des changements, de la configuration et des événements.
Analyser les indicateurs de performance (KPIs) du service et les retours utilisateurs pour proposer et mettre en place des actions d'amélioration, et augmenter le niveau de satisfaction client.
Des déplacements professionnels sont à prévoir en France ou en Europe et, par conséquent, vous devez être prêt à vous déplacer en conséquence.
Compétences requises:
Diplômé au moins d'une Licence en informatique ou dans une discipline apparentée.
Expérience avérée dans les activités opérationnelles et dans la gestion de services IT.
Expérience dans les infrastructures IT ainsi que dans les solutions Identity & Access Management.
Capacités de communication.
Orienté client et expérience utilisateur.
Niveau de négociation en Français et en Anglais.
Capacité à travailler dans un environnement diversifié et international.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Defence and Space SASEmployment Type:
Permanent-------
Classe Emploi (France): Classe G13Experience Level:
ProfessionalJob Family:
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