Global Customer Service Coordinator

il y a 4 semaines


Paris, France EUROAPI Temps plein

Join EUROAPI’s Supply Chain where you will enable optimal efficiencies that never compromise on integrity and ethics. You will be responsible for building resilient supply chains to ensure a steady supply of quality products that contribute towards our global commitments of improving our environmental footprint, achieving procurement excellence, inventory management and capex optimisation.

Are you a seasoned Customer Service specialist with an industrial background looking for their next challenge? We are offering the opportunity to join the Supply Chain team as a Global Customer Service Coordinator on a permanent contract in our Paris head office.

Reporting to the Supply Chain Portfolio & Customer Service Manager, you will handle client orders for a given geographic zone, will serve as Key User for SAP and the order entry tool Esker as well as maintain the library of procedures and guidebooks.

Main responsibilities:

Handle third-party customer orders using adequate electronic tool (OCR, SAP-AIS, etc.) from the moment the order is received from the sales team (generic e-mail box) to the transfer of the order to the production site, Verify orders, paying close attention to certain elements (price, incoterm, conditions of payment…), Enter information relative to production site, whether volumes on order were forecasted or not, item code, DLRI, Work with the Master data team: Assure that client accounts are correct and up to date before processing the order, For orders destined to subcontracted manufacturing sites, process the « life of the order » information: send Acknowledgement of Order Reception (according to defined rule) and proforma invoice, as well as any information on incidences, With the Sales teams: Be aware of sales information to handle impact on the order handling and customer modifications, With the demand management team: Share and use information made available to evaluate the impact on the orders. For clients: Verify/send order confirmation and proforma invoice to sales team/customer (if database is up to date), Archive documents relative to the order, Process orders of reference substances, Assure interactions with internal and external clients in the GCS perimeter, Operationally manage the GCS generic mailbox in which orders are received, among others.

Our Requirements

Bac+2 / Bac+3 in Sales administration or relevant field,

First experience in similar job or related field in industrial environment,

Knowledge of international commerce,

Customer service orientation with strong interpersonal and communication skills,

Autonomous and detail oriented, with analytical skills,

Fluency in both English and French is mandatory,

Good working knowledge of Microsoft Office (Word, Excel, Outlook), SAP SD, OCR tool.

Essential, in-depth knowledge of SAP.

Your Benefits

6 weeks of “CP” (congés payés) Flexible teleworking agreement Attractive compensation package “Prime d’intéressement”/ “participation” Reimbursement of the “Navigo Pass” (70%) Meal vouchers High level of health insurance Convenient office localization (2 minutes from Paris Gare de Lyon)

Our Company

EUROAPI is focused on reinventing active ingredient solutions to sustainably meet customers’ and patients’ needs around the world. We are a leading player in active pharmaceutical ingredients with approximately 200 products in our portfolio, offering a large span of technologies, while developing innovative molecules through our Contract Development and Manufacturing Organization (CDMO) activities.

Taking action for health by enabling access to essential therapies inspires our 3,450 people every day. With strong research and development capabilities and six manufacturing sites all located in Europe (Saint-Aubin-lès-Elbeuf and Vertolaye in France, Brindisi in Italy, Frankfurt in Germany, Budapest in Hungary and Haverhill in the UK), EUROAPI ensures API manufacturing of the highest quality to supply customers in more than 80 countries.

EUROAPI is listed on Euronext Paris.

Culture & Values at EUROAPI

We bring our culture to life in the way we work every day. Our culture enables career development and talent management, we recognise that how we do things is as important as what we do, and our values set out how we achieve our goals and help us "do it right".

Diversity & Inclusion

EUROAPI is committed to nurturing a culture of diversity and inclusion that contributes to improving innovation, performance, and engagement. We value transparency, mutual respect, and equal treatment of people. For this reason, we are firm in protecting our employees against any forms of discrimination.

Environment, Social and Governance

We strongly believe that the success of our company lies in its capacity to adapt to tomorrow’s challenges. Our responsibility as a company is to provide sustainability and resilience to the pharmaceutical value chain.


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