Customer Service Coordinator
Il y a 6 mois
**Get to know Work With Island ️**:
Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France using recycled and recyclable materials, cabins for 1 to 4 people that can be set up in less than 30 minutes.
As part of our rapid growth, Work With Island is looking for a Customer Service Coordinator to join our Ops team.
Reporting to Camille, our Logistics and Customer Service Coordinator, your role will involve organizing and ensuring the commercial relationship with our clients and service providers.
**Main responsabilities**:
As a true multitasker, you will work daily with the Sales and Ops teams on the following missions:
- Order Management (e-commerce and B2B sales): creating customer profiles, recording customer orders, and generating purchase orders.
- Delivery Tracking: organizing deliveries, managing service providers, monitoring stocks, planning customer deliveries, and handling customer service.
- Customer Follow-up: ensuring customer satisfaction, contacting customers in case of incidents.
- Coordinating and managing service providers.
- After-Sales Service Management: conducting diagnostics, entering service tickets in the ERP, scheduling interventions, and dispatching the correct references.
- Invoicing: sending invoices, follow-ups, and managing any billing disputes.
- Ensuring data accuracy and functionality in the ERP (Netsuite): entering new customers, processing quote entries.
**Get to know Camille, line manager**:
Camille joined WWI in April 2022 as Logistic Manager.
She loves sewing.
**️ Benefits**:
Compensation: 35-40K€ + BSPCE
️ Central Paris location for offices and showroom
Remote work: 2 days/week
Health coverage through Alan
Swile card (€9)
Mobility package
**Do you recognize yourself in this?**:
- You have a minimum of 5 years of experience in Customer Service.
- Your Customer Service experience enables you to have the right management reflexes and stock anticipation.
- Ability to manage and understand the challenges and needs of our logistics chain.
- Experience in handling key accounts and complex sales.
- You have a strong interest or have previously worked in European markets.
- You are fluent in both spoken and written English & French, and if you speak Spanish, it's a plus.
- Proficiency in our digital tools: Google Suite, Notion, CRM (HubSpot). If you have experience with NetSuite (ERP), it's a plus.
**Recruitment step**:
- A 30’ call with Jessica, Talent Acquisition Manager.
- A 1h interview with Camille, Logistic Manager.
- A 1h interview with Alexandre, Head of Operations.
-
In-store Customer Service Coordinator
Il y a 7 mois
Paris, France Suitsupply Temps plein**As an In-Store Customer Service Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to...
-
Customer Operations Coordinator
Il y a 6 mois
Paris, France Licorne Society Temps pleinLicorne Society a été missionné par une startup Santé / Biotechnologie en pleine croissance pour les aider à trouver leur Customer Operations Coordinator **Présentation de l'entreprise**: l'entreprise est une start’up de la « FemTech » qui allie créativité et technologie de pointe pour enfin offrir aux femmes les produits qu’elles...
-
Customer Experience Coordinator
Il y a 3 mois
Paris, France Suitsupply Temps plein**As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...
-
Customer Service Coordinator
Il y a 3 mois
Paris, France blackcrows Temps plein**Présentation de l’entreprise** Fondée en 2006 par les skieurs Camille Jaccoux, Bruno Compagnet et l’Industriel Christophe Villemin, **blackcrows** est spécialisée dans le ski freeride et de randonnée, ainsi que les vêtements techniques outdoor. Distribuée dans le monde, notre marque au positionnement premium bénéficie d’une excellente...
-
Customer Service Coordinator Cdd 3 Mois
il y a 4 heures
Paris, France The Estée Lauder Companies Temps plein**CDD CUSTOMER SERVICE COORDINATOR - KILIAN PARIS** Durée 3 mois jusqu’au 31/12 Starting date : ASAP Accompagner, informer, conseiller les visiteurs & clients KILIAN Paris France & Europe pour assurer un service clients ultra-luxe - Gestion des demandes clients par mail et par téléphone - Gestion du Live Chat tous les jours - Mise en place d’une...
-
Services Coordinator
Il y a 5 mois
Paris, France Dynatrace Temps pleinJob DescriptionThe services coordinator is responsible for scheduling product related services for the EMEA ACE - services division. The services coordinator works closely with the EMEA Reginal Services Managers on incoming region requests. Requests are to be fulfilled in a timely and accurate manner and to ensure skill requirements...
-
Operations Coordinator
Il y a 7 mois
Paris, France DentalMonitoring Temps plein**Dental Monitoring** is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of DentalMonitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings...
-
Operations Coordinator
Il y a 7 mois
Paris, France DentalMonitoring Temps plein**Dental Monitoring** is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team! **What are the value added of Dental Monitoring’s solutions for its clients** ✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform ✦ DentalMonitoring brings...
-
Client Services Coordinator
Il y a 6 mois
Paris, France Bensussen Deutsch & Associates Temps pleinMost companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our...
-
Customer Support Coordinator
Il y a 7 mois
Paris, France Sweep Temps plein**Sweep is hiring an** **Customer Support Coordinator Intern** **to help us optimize our customer support journey.**: Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds...
-
Property Management Coordinator
il y a 4 semaines
Paris, France Prologis Temps pleinPrologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their...
-
Operations Coordinator
il y a 5 heures
Paris 4e, France Zeitview Temps plein**Zeitview** is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights through a single-source solution to recover revenue and reduce liability risk. **Zeitview** is the trusted, go-to data management platform for worldwide enterprise clients spanning industries such as renewable...
-
Logistics Supply Chain Coordinator
il y a 4 semaines
Paris, Île-de-France Trescal Temps pleinJob OverviewThe Logistics Stores Coordinator plays a pivotal role in ensuring the smooth delivery of goods to our company. This position is responsible for accurately selecting stock items based on outgoing paperwork, guaranteeing compliance with customer requirements.
-
Move Coordinator
Il y a 7 mois
Paris, France SIRVA Temps pleinPosition Summary The Move Coordniator acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The Move Coordinator will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of...
-
Event Project Coordinator
il y a 1 semaine
Paris, Île-de-France Naboo Temps pleinRole OverviewNaboo seeks an organized and detail-oriented Event Project Coordinator to join their Customer Success team. This role involves collaborating with clients and service providers to organize events, ensuring client satisfaction, conducting negotiations, protecting profit margins, building relationships, onboarding new team members, and improving...
-
Logistics Coordinator
Il y a 7 mois
Paris, France SIRVA Temps pleinWe have great a Job Opportunity for a Logistics Coordinator (Move Manager) to join our team In France Applicants must Speak Fluent French and English Position Summary The Move Manager acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service. The Move...
-
Sales Coordinator
il y a 1 mois
Paris, France Givaudan Temps pleinStep into our world of creativity and joy! Sales Coordinator - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn...
-
Logistics Inventory Coordinator
il y a 4 semaines
Paris, Île-de-France Trescal Brazil Temps pleinJob DescriptionThe Logistics Stores Coordinator is a key role responsible for ensuring the efficient movement and storage of goods delivered to Trescal Brazil.Key Responsibilities:Picking stock items in accordance with outgoing paperwork to meet customer requirements;Company OverviewTrescal Brazil is a leading provider of calibration and measurement...
-
Urban Outfitters
Il y a 8 mois
Paris, France Urban Outfitters Inc. Temps plein**Title**: Visual Coordinator **Reports to**:Store Manager **Objective**: Under guidance from the head office creative team, lead the execution of all visual projects in store, delivering a customer store experience that is inspiring, dynamic and entertaining for our customers. In partnership with the display coordinator, deliver seasonal layouts and...
-
HR Coordinator
il y a 1 jour
Paris, France Abercrombie and Fitch Co. Temps pleinCompany Description **OUR COMPANY** Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base. **OUR VALUES** How do we do it? Every day, our...