Sr Manager, Business Management

Il y a 5 mois

BourgoinJallieu, France Thermo Fisher Scientific Temps plein

You will lead the Business Management function, the team responsible for managing business relationships with existing commercial clients in order to maximize client service and satisfaction in the overall best interest of the company. Sr. Manager, Business Management is highly qualified with respect to client and business requirements and identifies solutions through managing the BM team. You will build a strong foundational business relationship with business accounts and assign the BM team to those clients in the most effective way to generate business growth through identifying and developing business opportunities, partnering with Sales, and the successful completion of Technology Transfers. Scope of the position includes: Client Relationship Management, Finance and Forecast Management, Quotations and Contracts, and Talent Management.

What will you do?

Serve as the leader in site business activities, representing the client interests, while maximizing site’s financial position. Works in tandem with General Manager to lead the site according to the Company values, policies and respecting agreements with clients. Serve as an active member of the site's Leadership Team, and represents the site's business area in Thermo Fisher internal business review activities. Serves as escalation point for critical needs, prioritization, and decision making. Works closely with business and project team members to ensure best in class service for the client. Ensure all issues are handled promptly and that all communications are timely and accurate. Work closely with Business Development team to ensure consistent flow of new business to sites and seamless transfer of responsibility to site BM teams. Manage the BM team to ensure that expected service levels are being provided and that required planning and technical information is being exchanged appropriately with regard to client’s requirements. Lead engagement of the CAS (Client Allegiance Score) program, develops action plans and manages escalation process. Ensure that commercial client forecasts are updated consistently in the Demand process, including market intelligence. Ensure the team assesses the forecasts for new products/PDS projects and include in Demand and/or Long Range Plan as necessary. Know Thermo Fisher financial obligations and work with Finance to assure compliance. Provide input in the STRAP (Strategic Action Plan) and ongoing forecasts. Ensure annual pricing updates are completed and delivered by the BM team to the clients per the MSA. Ensure all MSA requirements are executed, including pricing, payment terms, renewals, yield reconciliations, etc. Ensure that the generation of Quality Agreements is done and assesses their commercial impact. Ensure the team completes commercial assessments and generates/negotiates quotations for technical changes and in response to customer requests for additional services outside those captured in the Master Services Agreement. Work closely with project managers/TTPMs or Manager, Tech Transfer to assume control of tech transfer projects upon validation. Ensure that critical issues are communicated to the VP, Business Management and drive efficient resolution via collaboration with site leadership team. Coordinate site business activities with Business Development, Finance, Quotations and other internal functions. Generate development plans for Business Managers based on gaps in core competencies and in support of employee career goals. Analyze and evaluate results regularly in order to ensure core competency development, high level of performance, and motivation, utilizing coaching and mentoring approach. Develop solution based recommendations, quickly and efficiently using site and regional resources. Address personnel issues promptly. Assure compliance with all business management policies and activities. Negotiate site business issues for the best outcome of Thermo Fisher Scientific.

How will you get here?

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University Degree in Science, Finance and/or Business required. Masters of Business Administration (MBA) degree preferred.  5 years of related experience in the Pharmaceutical Industry. 5 years of experience managing direct reports. Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, Abilities

Working knowledge of pharmaceutical manufacturing and outsourcing. Superior client service orientation, interpersonal skills and business acumen. Demonstrated project management experience in a fast paced environment. Strong analytical skills, attention to detail and organizational skills. Leadership skills or ability to lead. Superior communication skills, both verbal and written. Working knowledge of Microsoft (MS) Office Applications (Word, Excel, PowerPoint, Share point). Strong leadership capabilities, including ability to coach individuals to communicate with senior leadership.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

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