Executive Director, ICR
il y a 1 mois
The Direct to Consumer Omni Retail Channel is of critical importance to the Estee Lauder Companies. The growth and expansion of retail footprint, our omni connected experiences with our consumers, and our desire to become a high performing DTC organization is key to the ELC business strategy. To support this strategy, our Information Technology organization needs to develop internal teams and capabilities necessary to support the business and to drive the IT ICR strategy, architecture, and technology solutions that support the Estee Lauder Companies’ growth. We envision becoming one of the top IT organizations in the DTC/Omni Retail/Consumer Facing space and seek talented, motivated employees to join us in our mission as we build our internal programs, processes, teams and capabilities.
The Executive Director ICR Lead EMEA position is a high-visibility role that has regional responsibility for the definition, delivery, maintenance, and support activities associated with the systems that drive our consumer retail channels. This needs to be aligned with overall Enterprise Strategies (global/ other regional initiatives) ensuring an over Estee Lauder position. This includes, but is not limited to our freestanding stores, counters, and company stores. all partnering with our Online Omni teams ensuring a seamless consumer experience. The role will also have significant input into the regional Consumer Facing strategy and will act as the primary point person for Consumer Facing issues throughout the region.
This multi-faceted position involves working closely with key regional business leaders, key areas of the regional IT organization, and the Global Omni Retail Solutions Team. It has a solid line relationship into the VP Omni Retail Solutions Retails and matrix to the VP IT Regional Leader to ensure consistency between global and regional priorities and communications. This role will manage the regional team(s) in support of the Estee Lauder Companies Direct to Consumer Facing strategies for the NA Region.
• Management of the day-to-day operational activities of the regional Direct to Consumer Facing team
• Ensuring overall operational stability of consumer facing applications used throughout the region, driving continued focus on operational excellence and cost optimization by working closely with regional and global IT teams
• Developing a strong, collaborative working relationship with ELC On-Line lead for the region, maximizing synergies/opportunities between the organizations
• In coordination with regional SBPs, building strong relationships with key business stakeholders in affiliate and regional organizations to understand business strategies and demand, and to set proper expectations where warranted
• Providing input into the regional Direct to Consumer technology strategy to address the desired business goals of the corporation, regionally and locally
• Collaborating on Regional CDP and Marketing technologies in including Braze with the Marketing technology ED for EMEA
• Reviewing on-going capability enhancement requests and working with the affiliate/brand organizations, regional consumer facing steering committees, and appropriate governance committees to sequence delivery appropriately in system roadmaps
• Defining and communicating budgetary needs to support the ICR NA function.
• Maintaining a high degree of customer satisfaction and ensuring the Direct to Consumer Facing IT teams are meeting agreed upon SLA’s
• Partner closely with any global/regional & 3rd Party providers as part of a seamless IT organization chartered to deliver world-class IT services and process capabilities
• Defining training needs for regional Direct to Consumer Facing team members to develop necessary skills needed to support the activities of the team
• Utilize other regions/brand and global capabilities, resources to accelerate, enhance and develop best practices to ensure we meet our arching goals for Estee Lauder & IT/ICR.
Qualifications
Basic Requirements:
• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent discipline.
• At least 10 years’ experience in business processes, information systems, technology and partnering with customers at senior level.
• 10 or more years’ experience in a leadership role with direct reports and people management responsibilities
• 7 or more years of experience managing and being accountable for budgets, prioritization, and strategy
• 7 or more years’ experience in a Customer Facing Technologies
• Travel time 10-15%
• English Language Proficiency
• People Management Experience – Direct Reports are 5-7 Indirect are 20-25
Preferred Requirements:
• Master’s degree in Business, Information Systems, or equivalent discipline.
• Prior IT experience implementing large scale vendor integration systems or other large program implementation
• 7 or more years of experience gathering business needs and creating into workable outcomes
• 7 or more years of project management/leadership experience
• 7 or more years’ experience managing third party vendor relationships and offshore development teams to achieve business outcomes
• 6 or more years’ experience at a manager level in a multi-channel brand business environment
• 10 or more years’ experience with retail and/or CRM systems and the level 1 and level 2 support associated with them
• Experience with mobile point-of-sale and consumer interaction systems
• Solid knowledge of PCI, SOX, Security & compliance regulations
• Demonstrates creative thinking beyond the boundaries of existing industry practices and client mindsets
• Self-starter who can work independently in a matrixed environment
• Exceptional customer and service focus
• Well organized with a process focus, can work both a strategic and tactic manner as necessary
• Selfless management style – derives satisfaction through the success of others
• Strong communication and analytical skills
o Excellent oral and written communication skills, experienced in speaking with customers in non-technical terms
o Solid presentation skills
• Excellent interpersonal skills and ability to work with wide range of partners.
o Proven track record in developing and sustaining relationships with different customer groups within a matrix’s environment
o Ability to manage conflicts such that relationships are contained, and results accepted
o Demonstrates cultural sensitivity and adjusts approach to optimize and develop relationships
o Demonstrates positive thinking and attitude – focus on making things happen instead of why they cannot, can think and work ‘outside the box’.
Job: Information Technology
Primary Location: FR-IDF-Paris
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 234705
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