SUPERVISOR (A) DE RECEPÇÃO

il y a 3 semaines


IssylesMoulineaux, France Accor Temps plein

Descrição da empresa

Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites. 
Tudo o que vem faz do coração, e é por isso que somos os maiores na arte de receber, conectar e servir. Somos muito mais do que acomodação e hotéis. Nossa promessa é superar todas as expectativas, promovendo inclusão, cuidado e um serviço impecável. Estamos atentos ao mundo, ao que as pessoas procuram.


Descrição da vaga
Auxiliar o seu superior na coordenação do trabalho da equipe. Acompanhar a ocupação do hotel, em conjunto com o Coordenador de Recepção, de acordo com a disponibilidade, orientando o Supervisor de Reservas e realizando as correções necessárias. Garantir a execução dos processos e procedimentos do “Auto Controle” da área em conjunto com o superior imediato. Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos. Realizar o check-in e check-out dos hóspedes. Manter contato com os demais setores para solução de assuntos diversos relacionados à área. Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes. Elaborar escalas de trabalho e férias, auxiliar o superior imediato no dimensionamento das equipes e informá-lo sobre padrões de tempo e qualidade de serviços dos colaboradores. Manter o sistema de Backup e tarifação do hotel em perfeito funcionamento. Substituir superior imediato em sua ausência e demais atividades necessárias pertinentes a área.
Qualificações
Superior completo em Hotelaria ou área compatível. Inglês intermediário. Desejável conhecimento em Software de gerenciamento hoteleiro e Procedimentos internos de Recepção.
Informações adicionais

BENEFÍCIOS:

PPR VALE TRANSPORTE PLANO DE CARREIRA TREINAMENTO E DESENVOLVIMENTO PREVIDÊNCIA PRIVADA CONVÊNIO MÉDICO E ODONTO ATENDIMENTO PSICOLÓGICO GRATUITO E ONLINE SEGURO DE VIDA REFEIÇÃO CARTÃO ALL DE DESCONTOS EM NOSSOS HOTEIS E RESTAURANTES REEMBOLSO FARMÁCIA DAY USE PARA CONHECER NOSSO RESORT POLÍTICA DE FORMAÇÃO PROJETO PARA O BEM ESTAR DOS COLABORADORES
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