Customs Brokerage Manager
il y a 1 mois
As a Customs Brokerage Manager at Expeditors, you will be responsible for developing and managing the customs product in the marketplace through a focus on operations, finances, sales, people, systems, and culture. You will ensure adherence to the company's policy, procedures, and business code of conduct.
Key Responsibilities:- People:
- Develop and implement training programs to enhance employee skills and knowledge.
- Conduct regular performance reviews and create personal development plans for employees.
- Identify and develop high-potential employees and ensure they have clear career paths.
- Ensure all staff have job descriptions, clear expectations, and structured development plans.
- Implement a new hire development program to ensure new employees are properly onboarded.
- Conduct regular interviews with potential new personnel to ensure the right fit for the company.
- Review department goals and business plans with staff to ensure buy-in and accountability.
- Operations:
- Ensure all customs duties and VAT are accurately billed and accounted for.
- Develop and implement customs classification instructions for all shipments for all customers.
- Ensure all customs authorizations are valid and up-to-date.
- Monitor undischarged transit forms and duty deferment usage.
- Monitor license and visa applications and ensure compliance with regulations.
- Ensure all documentation is properly archived and easily accessible.
- Meet with local customs officials to discuss performance, delays, and customs developments.
- Customer:
- Develop and implement a customer retention and sales strategy.
- Ensure all new business is properly transitioned and accounted for.
- Report all sales and retention activities in the CRM system.
- Develop and issue customs proposals to customers.
- Finance:
- Monitor and manage customs guarantees for various operations.
- Follow up on refunds with customs authorities.
- Review and manage the accounts receivable report.
- Ensure every account has a credit limit and check for credit extension when needed.
- Review and manage the department's profit and loss statement.
- Compliance:
- Ensure all employees are aware of and comply with company policies and regulations.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Culture:
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Systems:
- Develop and implement productivity tools to enhance customs operations.
- Be open to implementing new system changes and enhancements with the team.
- Audit files in accordance with AEO standards.
- Manage the customs system and ensure it is up-to-date and accurate.
- Send client report requests through the available database.
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