Emplois de service manager – Paris

Description du poste Nous recherchons un Responsable du Service Client expérimenté et dynamique pour diriger et faire évoluer nos activités de service client en France. Il s'agit d'un poste de direction à fort impact : vous définirez et mettrez en œuvre la stratégie de service client afin de garantir une expérience fluide et de haute qualité tout...

We’re looking for an experienced and dynamic Customer Service Manager to lead and evolve our customer service operation in France. This is a high-impact leadership role where you’ll shape and deliver the customer service strategy, ensuring a seamless and high-quality experience across the full customer journey. From Inside Sales through to Contracts and...

ISS STOXX is immediately seeking a Client Service Manager - French Speaking (CSM) to join its Paris team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance, must be willing to develop strong working relationships with external clients in order to guide clients to...

ISS STOXX is immediately seeking a Client Service Manager - French Speaking (CSM) to join its Paris team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance, must be willing to develop strong working relationships with external clients in order to guide clients to...

Aperçu#LI-ST1MissionsVotre mission :En tant que Directeur de Projet services managés, vous piloteez un ou plusieurs comptes clients. Vous êtes le garant des engagements de la société auprès du client et de l’application des bonnes pratiquesVos responsabilités :Pilotage des contrats TMAPiloter les TMA de votre portefeuille (tickets, demandes,...

Eight Advisory est un cabinet leader sur le marché du conseil financier et opérationnel, indépendant, spécialisé en Transaction, Restructuration et Transformation d’entreprises.Nous accompagnons les dirigeants, les actionnaires, les banques et les investisseurs potentiels dans leurs décisions.En très forte croissance depuis notre création fin 2009,...

Aperçu#LI-ST1MissionsVotre mission :En tant que Directeur de Projet services managés, vous piloteez un ou plusieurs comptes clients. Vous êtes le garant des engagements de la société auprès du client et de l’application des bonnes pratiquesVos responsabilités :Pilotage des contrats TMAPiloter les TMA de votre portefeuille (tickets, demandes,...

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and...

Description🔸🔹 Rejoignez le Groupe INTERWAY et participez à la transformation technologique des entreprises ! 🔸🔹Spécialisé dans le développement et l'intégration de solutions matérielles et logicielles, INTERWAY est un acteur clé dans l'innovation technologique. En tant qu'opérateur et prestataire de services, nous accompagnons les...

As part of LightOn’s Customer Services & Solutions team, you will support customers across the full value chain: from understanding business needs and identifying relevant use cases to solution design, deployment, adoption and long-term value creation.The role sits at the intersection of consulting, technology, delivery and customer success. You will work...

Jobtailor in Paris is seeking a Senior IT governance consultant to design, implement and optimize governance and service management across client engagements. You will define roles, processes and governance bodies, and produce executive-level deliverables for leadership teams.The role requires deep ITIL/COBIT knowledge and the ability to communicate with...

United States Digital Space LLC seeks a senior Platform Engineer with 5+ years in SRE/DevOps to help our user communities solve problems through strong content and practical demos. You will bridge engineering and storytelling across cloud observability, incident response, and service management.The role emphasizes collaboration with product teams, public...

Votre mission :En tant que Directeur de Projet services managés, vous pilotez un ou plusieurs comptes clients. Vous êtes le garant des engagements de la société auprès du client et de l’application des bonnes pratiquesAperçuMissionsPilotage des contrats TMAPiloter les TMA de votre portefeuille (tickets, demandes, planification, engagements et suivi...

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and...

Are you experienced in client service and have a can-do attitude? Then you found the right position for you! As a Client Service Account Manager within J.P. Morgan Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the...

Service Provider Management: Responsible for the daily management of DSP service providers, KPI assessment, and relationship maintenance to ensure efficient operations.Capacity Communication and Coordination: Establish a close communication mechanism with DSP service providers, coordinate capacity resources to match business needs, and ensure smooth terminal...

Kurz und knackigDu behältst auch dann den Überblick, wenn es kritisch wird, setzt die richtigen Prioritäten und sorgst für eine klare Kommunikation zwischen allen Beteiligten? Dann unterstütze uns als Service & Incident Manager (m/w/d) dabei, Störungen schnell, transparent und kundenorientiert zu lösen. Wir freuen uns auf deine Bewerbung!Dein Job –...

Design, implement or overhaul IT governance frameworks and service management models Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.) Structure and optimize ITSM processes using market best practices Define, implement and monitor performance indicators, SLAs, OLAs and management...

Hermès is seeking a Team Manager for the E-Retail: European Client Service in Paris. You will lead a team of about 10 client advisors, ensure exceptional customer relations across purchasing channels, recruit and develop staff, and report to an E-store manager.You will collaborate with CRC leadership to align processes, foster a positive, high-performance...

Prodware recherche un Directeur de Projet services managés pour piloter des comptes clients à Paris en CDI. Vous garantissez les engagements et appliquez les bonnes pratiques.Vous pilotez les TMA, suivez les KPI et gérez les escalades; vous assurez la relation client et la gouvernance avec les comités opérationnels et de pilotage, en coordonnant les...