Client Development Manager | French-speaking
il y a 4 jours
A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. Reporting directly to the Global Omnichannel and Client Development Director, and part of the Commercial team that supports our retail network, the CRM and Client Development Manager will be responsible for managing our prospect customer relationship management (PCRM) eco-system and defining and developing client strategies to enhance engagement, transformation and retention.
You will work in an international context supporting our different markets and collaborate with multiple departments to ensure that both retail and client needs are met.
CRM Management:
Partner with IT to oversee the implementation and optimization of the CRM ecosystem:
Develop the retail tools and needed to support data capture and clienteling.
Develop training material to ensure understanding and adoption.
Define activation and contact strategy through campaigns/different channels/journeys through Salesforce.
Data Analysis:
Ensure Data quality of our database and analytics tools.
Conduct in-depth analysis of client data and engagement metrics to derive actionable insights.
Present findings and recommendations to support data-driven decision-making.
Data Privacy Compliance:
~ Partner with legal and IT teams to ensure that all CRM practices comply with relevant data privacy regulations (e.g., Manage and develop team of 5 people and animate/coordinate the community of CRM teams in the different countries.
Proven experience in CRM management and client development (minimum 10 years), preferably in luxury and/or jewelry in a global context, experience with Asian market.
Strong project management skills and experience, ability to understand and express business needs to IT.
Strong analytical skills and experience with CRM software (e.g., Salesforce, CDP).
Team management experience.
Fluent in English and French a plus.
Full time
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