Europe Technical Solutions Manager

il y a 11 heures

Lyon, France SUNMI Temps plein

About Sunmi

As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their businesses.

In 2019, the company is valued more than 1 billions USD. Group's investors are Alibaba Ant Financial, Xiaomi.

Company website:

We're hiring a Technical Solution Manager, Europe based in France or Poland

Reporting to: Europe CTO

As Technical Solution Manager, Europe you will work in the Technical and Project Team Europe.

Missions :

  • Be Sunmi products and solutions technical expert for Europe Sales and Technical teams and for Sunmi prospects and customers in Europe.
  • Be Sunmi technical referent for software products (Key Injection, MDM, TMS, …) in Europe
  • Design sample applications interfacing the different Sunmi SDKs and demonstrating their usage to Sunmi prospect and customers.
  • Develop solutions validating product introduction.
  • Build necessary tools to ease issues analysis and resolutions.
  • Liaise with Sunmi coordination team for Europe customers software requirements.
  • Provide technical and architectural improvement suggestions to Sunmi R&D for the development, design, integration, testing, and maintenance of our platform and products.
  • Create and maintain comprehensive technical documentation.
  • Participate to products and solutions technical presentations and trainings to internal and customers teams.
  • Accompany the Sales team in customer meetings for project requiring specific developments or integration.
  • Help to formalize the requirements and to design technical solutions or proposals based on customer requirements.
  • Report and escalate to management as needed.
  • Perform other related technical duties as assigned.

Profile:

  • Bachelor or master degree ideally in IT, Software development, Electronics
  • 5+ years in technical leadership in Payment, Security, Retail and/or Banking industries
  • 7+ years in software development with experience in Android, Java, Kotlin and cloud-based applications
  • Good technical knowledge in payment and security (EMV, cryptography, PKI).
  • Technical knowledge of popular network protocol and hardware
  • Technical pre-sales experience is a plus
  • Experience in Atlassian products (JIRA/Confluence) is a plus
  • Bonus points for start-up and scaling products and services experience
  • Technical with customer focus spirit, interested in training and teaching technical solutions
  • Good presentation skills and able to communicate with sales, marketing, engineering, operations, customers and business partners.
  • Experience interfacing remote teams and in an international environment
  • Open minded and proactive, you work very well cross-functionally, and are able to think critically and display good judgement
  • Ability to thrive in a fast pace environment with high level of autonomy and responsibilities
  • Fluent in English; Other European languages or Chinese would be a plus.

The position will be based in France (Lyon) or Poland (Warsaw). Hybrid and Home office can be discussed.

Starting date: ASAP

Please send your CV to janny.huang@sunmi.tech

  • Europe Technical Solutions Manager

    il y a 2 jours

    Lyon, France SUNMI Temps plein

    About SunmiAs a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Europe Technical Solutions Manager

    il y a 1 jour

    Lyon, France SUNMI Temps plein

    About SunmiAs a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Europe Technical Solutions Manager

    il y a 8 heures

    Lyon, France SUNMI Temps plein

    About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Europe Technical Solutions Manager

    il y a 1 jour

    Lyon 3e, France SUNMI Temps plein

    About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Technical Customer Success Manager

    il y a 7 jours

    Lyon, France Silkhom Temps plein

    La société Notre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura... Composée de 40 collaborateurs, la structure propose diverses solutions numériques...

  • Technical Customer Success Manager

    il y a 7 jours

    Lyon, France Silkhom Temps plein

    La sociétéNotre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura...Composée de 40 collaborateurs, la structure propose diverses solutions numériques logicielles...

  • Technical Customer Success Manager

    il y a 7 jours

    Lyon, France Silkhom Temps plein

    La société Notre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura... Composée de 40 collaborateurs, la structure propose diverses solutions numériques...

  • Technical Customer Success Manager

    il y a 2 jours

    Lyon, France Silkhom Temps plein

    La sociétéNotre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette CulturaComposée de 40 collaborateurs, la structure propose diverses solutions numériques logicielles ou...

  • Technical Customer Success Manager

    il y a 6 jours

    Lyon, France Silkhom Temps plein

    La société Notre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura... Composée de 40 collaborateurs, la structure propose diverses solutions numériques...

  • Technical Support Engineer

    il y a 1 jour

    Lyon, France SUNMI Temps plein

    Key Responsibilities:Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.Troubleshoot hardware and software problems related to Sunmi’s products.Document and escalate unresolved issues to the appropriate teams for further investigation.Educate customers on product...

  • Technical Support Engineer

    il y a 23 heures

    Lyon, France SUNMI Temps plein

    Key Responsibilities: Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues. Troubleshoot hardware and software problems related to Sunmi’s products. Document and escalate unresolved issues to the appropriate teams for further investigation. Educate customers on product...

  • Technical Support Engineer

    il y a 1 jour

    Lyon, France SUNMI Temps plein

    Key Responsibilities:Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues.Troubleshoot hardware and software problems related to Sunmi’s products.Document and escalate unresolved issues to the appropriate teams for further investigation.Educate customers on product...

  • Technical Support Engineer

    il y a 11 heures

    Lyon, France SUNMI Temps plein

    Key Responsibilities: Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues. Troubleshoot hardware and software problems related to Sunmi’s products. Document and escalate unresolved issues to the appropriate teams for further investigation. Educate customers on product...

  • Technical Support Engineer

    il y a 8 heures

    Lyon, France SUNMI Temps plein

    Key Responsibilities: Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues. Troubleshoot hardware and software problems related to Sunmi’s products. Document and escalate unresolved issues to the appropriate teams for further investigation. Educate customers on product...

  • Technical Support Engineer

    il y a 1 jour

    Lyon 3e, France SUNMI Temps plein

    Key Responsibilities: Provide first-line technical support to customers via ticketing system, email, chat, ensuring timely and effective resolution of issues. Troubleshoot hardware and software problems related to Sunmi’s products. Document and escalate unresolved issues to the appropriate teams for further investigation. Educate customers on product...

  • Head of Technical Support Department F/H

    il y a 23 heures

    Lyon, France SUNMI Temps plein

    About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Head of Technical Support Department F/H

    il y a 11 heures

    Lyon, France SUNMI Temps plein

    About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Head of Technical Support Department F/H

    il y a 2 jours

    Lyon 3e, France SUNMI Temps plein

    About Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...

  • Customer Success Technical Manager

    il y a 7 jours

    Lyon, France Silkhom Temps plein

    La société Notre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura... Composée de 40 collaborateurs, la structure propose diverses solutions numériques...

  • Customer Success Technical Manager

    il y a 6 jours

    Lyon, France Silkhom Temps plein

    La société Notre client est un expert reconnu dans le domaine de la lecture numérique depuis plus de 10 ans. Il s’est imposé comme le partenaire de confiance des grandes enseignes de librairie en France et à travers l’Europe : Cdiscount, Hachette Cultura... Composée de 40 collaborateurs, la structure propose diverses solutions numériques...