Information Technology Service Desk

il y a 3 semaines

Paris, France Shaw Daniels Solutions Temps plein

Roles and Responsibilities

  • Providing a professional and consistent level of IT support by telephone, remote control and face to face
  • Answering customer queries, promoting use of the IT systems and conducting limited 1:1 training
  • Ensuring all incidents and requests are accurately recorded and responded to within a timely manner
  • Maintain a customer focused approach at all times and ensure adherence to IT standards, targets, processes and SLA’s
  • Provide cover of the Service Desk when required
  • Building relationships with key stakeholders in IT and around the business
  • Liaising with Technical Support teams and third-party suppliers
  • Investigating Known Problems and working closely with the technical teams until resolution
  • Configuring and maintaining laptops and PCs
  • Installing and moving desktop equipment
  • Deployment and support of mobile devices
  • Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
  • Assist in the setup of any internal or external virtual meetings
  • Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
  • Administration of the telecoms systems
  • Alerting Managers to reoccurring incidents and potential issues
  • Managing a local supply of IT stock equipment and accessories
  • Utilising and updating the Knowledge Base
  • Assisting with the creation and updating of documentation
  • Other support related activities as required.

Qualifications and Experience

  • knowledge of Windows and Office365
  • Experience of using Active Directory
  • Knowledge of ITIL processes
  • Understanding of using software deployment packages such as SCCM
  • Good understanding of PC hardware and software set-up and configuration
  • Experience of supporting and troubleshooting mobile devices
  • Knowledge of Document Management System, ideally iManage cloud
  • Knowledge of Legal specific applications such as InterAction and IntApp time an advantage Person Specification
  • Fluent French and English speaker with fluent French and English writing skills
  • Knowledge of German, verbal and written desirable
  • Excellent customer service and communication skills
  • Able to manage customer’s expectations
  • Ability to work independently and as part of a team
  • Highly motivated and methodical with good problem solving skills
  • Experience of working within a Legal Practice supporting a large customer base
  • Ability to work under pressure and remain calm, prioritise workloads, identify business-critical issues and act upon them
  • Pro-active team player
  • Flexible approach to working, including a willingness to work outside of core hours.

  • Information Technology Service Desk

    il y a 3 semaines

    Paris, France Shaw Daniels Solutions Temps plein

    Roles and Responsibilities Providing a professional and consistent level of IT support by telephone, remote control and face to faceAnswering customer queries, promoting use of the IT systems and conducting limited 1:1 trainingEnsuring all incidents and requests are accurately recorded and responded to within a timely mannerMaintain a customer focused...

  • Information Technology Service Desk

    il y a 3 semaines

    Paris, Ile-de-France Shaw Daniels Solutions Temps plein

    Roles and Responsibilities Providing a professional and consistent level of IT support by telephone, remote control and face to faceAnswering customer queries, promoting use of the IT systems and conducting limited 1:1 trainingEnsuring all incidents and requests are accurately recorded and responded to within a timely mannerMaintain a customer focused...

  • IT Service Desk Specialist

    il y a 3 semaines

    Paris, France DGH Recruitment Temps plein

    *Must be commutable to Paris and Fluent in French and English*IT Service Desk Specialist / 2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis.IT Service Desk Specialist / 2nd Line Support AnalystKey Responsibilities:• Providing a...

  • IT Service Desk Specialist

    il y a 3 semaines

    Paris, France DGH Recruitment Temps plein

    *Must be commutable to Paris and Fluent in French and English*IT Service Desk Specialist / 2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis.IT Service Desk Specialist / 2nd Line Support AnalystKey Responsibilities:• Providing a...

  • IT Service Desk Specialist

    il y a 3 semaines

    Paris, France DGH Recruitment Temps plein

    *Must be commutable to Paris and Fluent in French and English* IT Service Desk Specialist / 2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis. IT Service Desk Specialist / 2nd Line Support Analyst Key Responsibilities: • Providing...

  • IT Service Desk Specialist

    il y a 3 semaines

    Paris, Ile-de-France DGH Recruitment Temps plein

    *Must be commutable to Paris and Fluent in French and English*IT Service Desk Specialist / 2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis.IT Service Desk Specialist / 2nd Line Support AnalystKey Responsibilities:• Providing a...

  • IT Service Desk Lead

    il y a 1 mois

    Paris, France Adevinta Temps plein

    We are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users. You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...

  • IT Service Specialist

    il y a 3 semaines

    Paris, France DGH Recruitment Temps plein

    Must be commutable to Paris and Fluent in French and English* IT Service Desk Specialist / 2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis. IT Service Desk Specialist / 2nd Line Support Analyst and responded to within a...

  • Director of Information Technology

    il y a 1 mois

    Paris, France HSH Group Temps plein

    Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums, and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Director of...

  • Information Technology

    il y a 2 jours

    Paris, France Henry Schein Temps plein

    As the largest provider of health care products and services to office-based dental and medical practitioners, Henry Schein Inc. understands what it takes to be successful. The successful candidate(s) will have a strong knowledge of Microsoft Windows operating systems, basic Active Directory, and a common-sense approach to other operating systems (for...

  • IT Service Desk Technician

    il y a 1 mois

    Paris, France Bonhams Temps plein

    Bonhams is looking for IT Service Desk Technician to join the team based in Paris. **About Bonhams** Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong, and we sell in over 60 categories, including motor cars, paintings,...

  • Junior Service Desk Technician

    il y a 1 mois

    Paris, France Adevinta Temps plein

    Here is an exciting opportunity to launch your IT career! We are seeking a proactive and enthusiastic (Junior) IT Service Desk Technician to join our growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services...

  • Service Desk Technician

    il y a 1 mois

    Paris, France Adevinta Temps plein

    We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.This role is ideal for an IT professional looking to take the...

  • Delivery Manager

    il y a 4 semaines

    Paris, France HELPLINE Temps plein

    Dans le cadre du pilotage de l’activité Service Desk, je suis à la recherche d’un Delivery Manager afin de participer à l’élaboration du contrat de service. Il sera en charge de gérer et faciliter la production en temps opportun de logiciels et d’autres produits informatiques en gérant efficacement les membres de l’équipe, les budgets et les...

  • Information Technology Manager

    il y a 4 jours

    Paris, France DFS Group Temps plein

    We are looking for a seasoned manager, energetic, technology savvy and with an entrepreneurial spirit, who will handle delivery, change and support of IT systems, network & infrastructure of “La Samaritaine” Store and DFS France Head Office, working closely with Store business teams and Global IT teams (Infrastructure, Front Office, Service Management...

  • Service Desk Supervisor

    il y a 1 mois

    Paris, France WorldWide People Temps plein

    Service Desk Supervisor analyste et de gestion des demandes de niveau 1 reçues au centre d’appels du centre de services technologiques dans le cadre des jeux Paris 2024. Il s’agit aussi de s’assurer que les objectifs convenus sont atteints et que les accords de niveau de service appropriés sont atteints. La mission se déroule sous la direction du...

  • Information Technology Positions

    il y a 1 mois

    Paris, France Christian Dior Couture Temps plein

    **Position**: Within the Information Technology Department of Christian Dior Couture, we are recruiting several positions: - **IT Operations System Tech lead** to manage third-party maintenance and operation services, cover the needs for supervision and operation of Infrastructures and directories and manage the change management. - **SAP SuccessFactors...

  • Senior Director, Client Services

    il y a 4 semaines

    Paris, France The Trade Desk Temps plein

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Service Desk L1 Technician

    il y a 3 jours

    Paris, France Milestone Technologies, Inc. Temps plein

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Agent Des Services Desk Et Accueil Bilingue Anglais

    il y a 1 mois

    Paris 13e, France Samsic Facility Temps plein

    Rattaché au Chargé d'Exploitation SAMSIC FLEX SERVICES, vous êtes l'interlocuteur quotidien des collaborateurs sur le site de notre client basé à Paris (13ème et 15ème). **Vous assurez auprès d'eux les missions suivantes**: - Accueil physique au service Desk; - Assistance, orientation, information, conseils des collaborateurs dans leurs demandes...