IT Service Desk Technician
Il y a 2 mois
Bonhams is looking for IT Service Desk Technician to join the team based in Paris.
**About Bonhams**
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong, and we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.
**About the Role**
Working within the Service Desk team providing a high quality and responsive IT support function to end users of Bonhams supplied equipment and services, this will include but is not limited to
**_Primary role: _**
- Provide auction support as and across our regional offices in Continental Europe
- Provision and maintenance of desktops, laptops, mobile and desk phone
- Collaborate with HR on New Starters and Leavers process
- Training business users on the use of their equipment and understand where to find information and contact the IT Service Desk
- Deliver an excellent customer service and professionalism when attending regional offices
- All support queries are logged within our ITSM tool when attending regional sites
- Build successful working relationships with other tech teams and business users is critical
- Hardware stock management (tracking hardware numbers & re-orders)
**_Actions required when not working on key primary tasks: _**
- Deliver excellent customer service by using your expertise to provide telephone and remote technical support
- Point of contact for Bonhams end user IT support via telephone, chat and self-service
- Identify ways to proactively reduce re-occurring issues (this is as important as solving incidents quickly and efficiently)
- Maintain knowledge articles to support BAU functions and wider training requirements for the IT Service Desk Team
- Diagnose, analyse and troubleshoot incidents through to resolution and effectively escalate where required (2nd Line support / Dev ops Team)
- Manage, prioritize and respond promptly to assigned tickets, ensure that response times are being adhered to
- Assist in driving change, standardization and cycles of improvement as set out by line manager
- Ensure all equipment, services and CI’s (Configuration Items) are maintained and updated in the OSS tools
- Ensure all assigned or relevant tickets are prioritised and resolved in accordance with SLA’s
- Contribute to the development of processes
**Bonhams Benefits**
- Travel Allowance
- Learning and Training Funding Programme
- Welfare and Retirement Plans
In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.
If you wish to apply, please send your CV and cover letter by the 27th February 2023 at midnight.
Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
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