IT Service Specialist

il y a 4 semaines


Paris, France DGH Recruitment Temps plein

Must be commutable to Paris and Fluent in French and English*

IT Service Desk Specialist / 2nd Line Support Analyst

A fantastic opportunity has arisen for an IT Service Desk Specialist / 2nd Line Support Analyst to join our Paris based law firm on a permanent basis.

IT Service Desk Specialist / 2nd Line Support Analyst

and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
• Escalating problems to the senior team members and third-party suppliers where necessary

IT Service Desk Specialist / 2nd Line Support Analyst

Fluent French and English speaker with fluent French and English writing skills
• Knowledge of Windows 10 and Microsoft Office 365
• Experience of logging tickets in ITSM call logging software

IT Service Desk Specialist / 2nd Line Support Analyst


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