IT Support Technician

il y a 1 mois

Paris, France PartnerRe Temps plein

PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.

Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.

Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:

Shape your own career

Grow in a supportive environment

Connect with a community of experts

Make an impact

ViewThe PartnerRe Experience e-bookto find out more about what it’s like to work at PartnerRe.

We are always looking for bright, proactive individuals to join our team

Please follow ourCareers pagefor all updates on new positions. We look forward to receiving your application.

PartnerRe is an equal opportunities employer.

Please join our companyLinkedIn Pagefor all updates on new positions that are coming live.

Job Description

The role

We are seeking a dynamic and customer focused IT Support Technician to join our ITHelp support team.

In this role you will be helping people to make best use of our tools by providing 1st and 2nd Level workplace support to our end users in Paris and other regional remote offices in a customer-oriented manner.

This position includes the following responsibilities for

1st and 2nd Level support :

  • Respond to requests for support in a timely manner; use judgment to set priority, monitor progress, and apply escalation procedures for requests or incidents as necessary
  • Assist users in making more effective use of their workplace systems, products and services, by providing support, advice and ‘light’ training
  • Make initial diagnosis of any problems and apply known solutions where applicable, demonstrate creative thinking in applying knowledge to non-standard situations
  • Provide an effective interface between users and service providers; this includes documenting incidents, monitoring progress and ensuring all diagnostic information is provided for error resolution and incident analysis with high attention to detail
  • Ensure IT Help service coverage during service hours
  • Test, install, and deploy workplace products and services, including regular upgrades
  • Provide event support for video conferences, meetings, forums, etc.
  • Maintain IT inventory and knowledge database
  • Provide local support for testing and roll out of new software packages
  • Perform access administration in line with company policies

IT Training & Education :

  • Understand the full range of IT solutions and tools
  • Identify gaps between user needs (documentation and training) and what exists
  • Develop the end user documentation with the aim to improve user knowledge and self sufficiency

Qualifications

About you

Your technical expertise includes

  • In-depth knowledge of Windows 11 (both physical and virtual PC), iOS.
  • Strong local and remote support of MS Office 365 and MS Intune.
  • Knowledge of Active Directory (account & device administration).
  • Video and Telephone Conference systems – Teams.
  • Remote Access and Network security technologies e.g., RSA
  • ServiceDesk Ticketing and Asset Management tools. Knowledge of Cherwell would be a plus.

In addition, you bring the following skills and experience

  • Financial services experience (insurance, banking, hedge fund) a plus.
  • Good interpersonal and communication skills. Ability and comfort supporting all levels of an organization.
  • Analytical, conceptual and problem-solving skills.
  • High self-motivation and organizational skills with the ability to deal with urgencies/priorities and to work under pressure.
  • Good team player with sensitivity to cultural differences. Ability to develop effective working relationships across the organization and geographic locations.
  • A quick grasp for understanding organizational structures.
  • Strong interest in emerging technologies and market trends.
  • Willingness to work in shifts or with defined schedules.
  • Proven track record in completing assigned work on time.
  • Fluent in English
  • ITIL Foundation V4 a plus.

Additional Information

PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.

Thank you,

PartnerRe Hiring Team

  • IT Support Technician

    il y a 1 mois

    Paris, France Alice & Bob Temps plein

    Alice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We secured 30 million USD in funding to further develop our unique technology. We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. Of course, we are serious about our...

  • IT Support Technician

    il y a 3 semaines

    Paris, Ile-de-France PartnerRe Temps plein

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their...

  • IT Support Technician

    il y a 1 mois

    Paris, France PartnerRe Temps plein

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their...

  • IT Support Technician

    il y a 1 mois

    Paris, France PartnerRe Temps plein

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their...

  • IT Support Technician

    il y a 3 semaines

    Paris, France PartnerRe Temps plein

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their...

  • IT Support Technician

    il y a 1 mois

    Paris, France PartnerRe Temps plein

    PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to...

  • IT Technician

    il y a 4 semaines

    Paris, France Qubit Pharmaceuticals Temps plein

    **The perfect fit for this job!** At Qubit Pharmaceuticals, we are looking for an IT technician with a sense of **autonomy**, who takes the initiative. A great **multitasker **with a sense of **service and responsibility**. And an excellent listener, communicator, and a **problem solve**r who is at ease with working with others or in groups. **Your role! -...

  • IT Technician

    il y a 2 semaines

    Paris, France The Peninsula Paris Temps plein

    Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an IT Technician....

  • IT Service Desk Technician

    il y a 1 mois

    Paris, France Bonhams Temps plein

    Bonhams is looking for IT Service Desk Technician to join the team based in Paris. **About Bonhams** Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong, and we sell in over 60 categories, including motor cars, paintings,...

  • IT Technician

    il y a 2 semaines

    Paris, France HSH Management Services Temps plein

    Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites.  Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an IT...

  • IT Support Analyst

    il y a 1 mois

    Paris 8e, France FED IT Temps plein

    **Giovanni Le Borgne, consultant chez Fed IT, recrute pour le compte de son client son ou sa prochaine IT Support Analyst en CDI.** **Votre fonction**: En lien étroit avec la Direction IT Groupe, vous assurer le support informatique pour les 100 collaborateurs de Rödl & Partner en France (avocats, auditeurs, comptables, consultants): - Assistance aux...

  • IT Support Specialist

    il y a 1 mois

    Paris 8e, France TALENTS IT Temps plein

    Nos consultants vous conseillent et vous accompagnent dans votre évolution de carrière. Nous recrutons actuellement pour notre client un(e) Spécialiste Support sur Paris dans le cadre d'un CDI. **Rattaché(e) à l'équipe support, vous aurez pour mission**: D'être le premier point de contact des utilisateurs souhaitant obtenir une assistante...

  • Support Applicatif Order Management Biztalk

    il y a 7 jours

    Paris, France PROPULSE IT Temps plein

    PROPULSE IT accompagne ses clients grands comptes et PME dans la mise en ?uvre des projets It et digitaux. PROPULSE IT est un réseau de consultants à forte valeur ajoutée, complètement associé à notre démarche qualité de suivi des besoins et projets de nos clients. A ce jour, le réseau de freelance PROPULSE IT comporte plus de 18000 consultants sur...

  • Developpeur .NET et support N1

    il y a 1 mois

    Paris, France, 75000, Ile-de-France PROPULSE IT Temps plein

    PROPULSE IT accompagne ses clients grands comptes et PME dans la mise en ?uvre des projets It et digitaux. PROPULSE IT est un réseau de consultants à forte valeur ajoutée, complètement associé à notre démarche qualité de suivi des besoins et projets de nos clients. A ce jour, le réseau de freelance PROPULSE IT comporte plus de 18000 consultants...

  • IT & Saas Technician

    il y a 2 jours

    Paris, France Voodoo Temps plein

    About Voodoo Voodoo is a tech company that creates mobile games and apps. With 7 billion downloads and over 150 million monthly active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. The company is one of the most impressive examples of hypergrowth in the ecosystem, having raised over $1B and backed by...

  • Service Desk Technician

    il y a 1 mois

    Paris, France Adevinta Temps plein

    We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department.This role is ideal for an IT professional looking to take the...

  • IT Support Technician

    il y a 1 mois

    Paris, France Alice & Bob Temps plein

    Alice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We secured 30 million USD in funding to further develop our unique technology. We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. Of course, we are serious about our...

  • Administration et support Réseau et sécurité informatique

    il y a 4 jours

    Paris, France PROPULSE IT Temps plein

    PROPULSE IT recherche pour un de ses clients, un Consultant Réseau sécurité pour intégrer une équipe Run : - Pilote de l'équipe RUN - Coordination des taches quotidiennes RUN de l'équipe- Administration technique et support- Contribution à l'amélioration des processusContexte technique : Réseaux et sécurité LAN DatacenterLes compétences...

  • Laboratory Technician

    il y a 1 semaine

    Paris, France Ubique Systems Temps plein

    Hi All,Hope you're doing good!We are looking for Laboratory Technician/LIMS application Support Orleans/Gidy, France location.Please find more details about this role and let me know your response,Role: Laboratory Technician/LIMS application SupportLocation: Orleans/Gidy, FranceType of the Project: ContractDuration of the project: starts with 6 months and...

  • Second Level Technical Support

    il y a 4 semaines

    Paris, France Technogym Temps plein

    Second Level Technical Support **Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has...