IT Support Technician
il y a 1 mois
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world. Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. ViewThe PartnerRe Experience e-bookto find out more about what it’s like to work at PartnerRe.
We are seeking a dynamic and customer focused IT Support Technician to join our ITHelp support team.
In this role you will be helping people to make best use of our tools by providing 1st and 2nd Level workplace support to our end users in Paris and other regional remote offices in a customer-oriented manner.
1st and 2nd Level support :
Respond to requests for support in a timely manner; Assist users in making more effective use of their workplace systems, products and services, by providing support, advice and ‘light’ training
this includes documenting incidents, monitoring progress and ensuring all diagnostic information is provided for error resolution and incident analysis with high attention to detail
Ensure IT Help service coverage during service hours
Test, install, and deploy workplace products and services, including regular upgrades
Provide event support for video conferences, meetings, forums, etc.
Maintain IT inventory and knowledge database
Provide local support for testing and roll out of new software packages
IT Training & Education :
Understand the full range of IT solutions and tools
Identify gaps between user needs (documentation and training) and what exists
In-depth knowledge of Windows 11 (both physical and virtual PC), iOS.
Strong local and remote support of MS Office 365 and MS Intune.
Video and Telephone Conference systems – Teams.
Remote Access and Network security technologies e.g., RSA
Ability and comfort supporting all levels of an organization.
Fluent in English
Additional Information
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