Key Account Manager
il y a 1 semaine
Key Account ManagerAboutAt Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumersThat’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers.The team has grown from 2 to 300+ people, we raised a 115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.Job Description About the jobTo support our growth and to consolidate our European leadership in the BNPL market, we are recruiting a Key Account Manager (KAM).Our Key Account Managers play a crucial role in the adoption of our solutions and revenue growth with Alma's key customers.You will be responsible for growing and retaining strategic accounts by offering fractional payment solutions tailored to their business goals. The role involves working closely with customers, internal teams and management to ensure an exceptional customer experience and achieve revenue targets.About the missionOnboardingEnsure a seamless onboarding process for new customers, providing orientation to products, services and processes.Coordinate with internal teams to ensure effective implementation of solutions and a smooth transition to using Alma's services.Develop custom action plans for each new account, taking into account their specific needs and objectives.AdoptionPromote continued adoption of Alma solutions among existing customers by providing business recommendations.Monitor customer usage on-line and in-store, identify any gaps or business opportunities for revenue improvement.Collaborate with customer support teams to quickly resolve issues and answer customer questions.Partner with cross-functional peers in Ops, Product & Finance to ensure roadmap delivery.GrowthDesign and execution of annual business development strategy for assigned accounts with quarterly roadmap execution to achieve Sales target.As a trusted advisor, you’ll develop and drive relationships with C-Level stakeholders.Identify and leverage cross-selling and upselling opportunities (through MEDDIC & Value Selling approach) within assigned accounts to maximize customer value.Develop pricing strategies to optimize revenues and profitability of existing accounts.About you5-8 years of experience as a key account management or a complex sales role, ideally in the financial services or technology sector.Experience with MEDDPIC or Value Selling.Capacity to create and drive business case with C-Level executives.Excellent communication and negotiation skills.Demonstrated ability to work independently and as part of a team.Strong analytical skills to interpret sales data and identify opportunities.Results-oriented, with a commitment to customer service excellence.Entrepreneurial and proactive mind-set to identify business opportunities.About the recruitment processRecruiter interview (30 min)Hiring Manager interview (45 min)On-Site Business Case Study presentation (1h)Final interview with the VP Sales (45 min) + coffee chat with the team (1h)#LI-Hybrid
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