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Contact Center Solution Specialist, Google Cloud
il y a 1 mois
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience building integrations using Python, Node.js, Go, or Java.
- Experience building conversational applications.
- Ability to communicate in English and French fluently to support client relationship management in this region
- Experience with modern cloud architectures and technologies.
- Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
- Experience with contact center systems including conversational AI applications.
- Passion for building reusable assets like demos and architecture as part of training and enablement programs.
- Reflect the needs of the EMEA customers, partners and field to define a data-driven direction for Customer Engagement product development.
- Support the sales teams on the Customer Engagement opportunities across EMEA.
- Partner with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
- Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite (Conversational Agents, Agent Assist, Conversational Insights and Google CCaaS)
