Contact Center Solution Specialist, Google Cloud

il y a 1 mois

Paris, France Google Temps plein
Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience building integrations using Python, Node.js, Go, or Java.
  • Experience building conversational applications.
  • Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

  • Experience with modern cloud architectures and technologies.
  • Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
  • Experience with contact center systems including conversational AI applications.
  • Passion for building reusable assets like demos and architecture as part of training and enablement programs.

About the job

In this role, you will grow the adoption of Customer Engagement in Europe, Middle East, and Africa (EMEA) through your experience in building conversational applications. As an individual contributor you will form part of a central and highly specialized technical team that engages directly with customers and partners with the focus to enhance the usage of Conversational AI solutions on top of Google Cloud Platform.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Reflect the needs of the EMEA customers, partners and field to define a data-driven direction for Customer Engagement product development.
  • Support the sales teams on the Customer Engagement opportunities across EMEA.
  • Partner with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates and executive leadership to execute the Customer Engagement strategy.
  • Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite.

  • Sales Specialist, Contact Center Ai, Google Cloud

    Il y a 2 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in a sales role in the enterprise software, cloud, or AI space. - Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or promoting Customer Experience (CX)...

  • Ai Sales Specialist Ii, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience identifying and driving use cases to solve customer issues. - Experience partnering with technical staff to build business cases and implementation plans.- Experience selling and delivering AI/ML...

  • Generative Ai Specialist, Google Cloud

    Il y a 8 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - Experience serving in the capacity of a technical Solution Architect in a cloud computing environment or a customer-facing role. - Experience with Large Language Models (LLMs), Open Source, Big Data, Machine...

  • Renewals Specialist, Workspace, Google Cloud

    Il y a 3 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in renewals, account management, sales, or equivalent customer-facing role. - Experience collaborating with legal/agreement management teams to facilitate agreement review, revision, and execution. - Ability...

  • Renewals Specialist, Workspace, Google Cloud

    Il y a 2 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience in renewals, account management, sales, or equivalent customer-facing role. - Experience collaborating with legal/agreement management teams to facilitate agreement review, revision, and execution. - Ability...

  • Ai Sales Specialist Iii, Google Cloud

    Il y a 3 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in a sales role in the enterprise software, cloud space, or AI space. - Experience identifying and driving use cases to solve customer issues. - Experience in business development, sales, or account...

  • Technical Solutions Engineer Platform, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - Experience writing code, technical support, and scripting/automation (e.g., Java, C++, Python, Go, JavaScript, etc.). - Experience designing/managing PostgreSQL/MySQL/MS SQL...

  • Security Sales Specialist, Google Cloud

    il y a 3 semaines

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in a sales role in the enterprise software or cloud space. - Experience with clients in the enterprise cybersecurity or IT field. - Experience with carrying and exceeding business goals. **Preferred...

  • Technical Solutions Engineer, Data, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree in a technical field or equivalent practical experience. - Experience reading/debugging code in Java, C, C++,.NET, Python, Shell, Perl, or JavaScript. - Experience troubleshooting and advocating for customers' needs. - Ability to communicate in English and French...

  • Technical Solutions Engineer, Data, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree in a technical field or equivalent practical experience. - Experience reading/debugging code in Java, C, C++,.NET, Python, Shell, Perl, or JavaScript. - Experience troubleshooting and advocating for customers' needs. - Ability to communicate in English and French...

  • Engagement Manager, Public Sector, Google Cloud

    il y a 3 semaines

    Paris, France Google Temps plein

    Google welcomes people with disabilities. Minimum qualifications: - Experience in customer-facing roles, interfacing with executive stakeholders, for scoping, pricing and contracting services engagements in a cloud business - Experience in technical consulting, cloud transformation programs, AI systems development or other relevant initiatives - Ability to...

  • Engagement Manager, Public Sector, Google Cloud

    il y a 2 semaines

    Paris, France Google Temps plein

    Minimum qualifications: - Experience in customer-facing roles, interfacing with executive stakeholders, for scoping, pricing and contracting services engagements in a cloud business - Experience in technical consulting, cloud transformation programs, AI systems development or other relevant initiatives - Ability to speak and write in English fluently -...

  • Customer Engineer, Security, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, or identity and access management systems). - Experience in a technical sales engineering role in security...

  • Technical Solutions Engineer, Networking, Google

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. - Experience reading or debugging code with one of the following: Java, C, C++,.NET, Python, Shell, Perl, or JavaScript. - Ability to communicate in English and French fluently. - Ability to take...

  • Senior Customer Engineer, Security, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in a technical sales engineering role in security or cloud native environments. - Experience in cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, or identity and access...

  • Customer Engineer, Database Migration, Google Cloud

    Il y a 7 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - Typically 6 years of experience with enterprise-wide database to PostgreSQL data migrations, including Schema/Code conversion tools, zero downtime migration strategies and technologies, and regression testing...

  • Customer Success Leader, Workspace, Google Cloud

    il y a 2 semaines

    Paris, France Google Temps plein

    Google welcomes people with disabilities. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in client management or as a Professional Services Practice Lead. - Experience in the collaboration and communication industry, driving digital workspace transformations using cloud-based solutions (e.g., IaaS, PaaS), and...

  • Head of Sales, Google Data Solutions

    il y a 2 semaines

    Paris, France Google Temps plein

    Google welcomes people with disabilities. Minimum qualifications: - Bachelor's degree or equivalent practical experience - Experience in managing a team of sellers - Experience in selling data and analytics software or solutions - Experience planning, pitching, and executing a territory sales strategy/sales programs, and developing mechanisms to scale...

  • Contract Manager, Google Cloud France

    Il y a 4 mois

    Paris, France Google Temps plein

    Google welcomes people with disabilities. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience with internal contract administration or paralegal work. - Ability to communicate in French fluently to engage with local stakeholders in France. **Preferred qualifications**: - 3 years of experience with internal...

  • Senior Accountant, Google Cloud Controllership

    il y a 3 semaines

    Paris, France Google Temps plein

    Minimum qualifications: - Bachelor's degree in Finance, Accounting, a quantitative field, or equivalent practical experience. - French accounting certification (e.g., DCG, DSCG, or MSTCF). Preferred qualifications: - Experience from an accounting practice and/or public multinational high-tech companies and with process and strategic improvements. -...