Head Of Customer Support

il y a 1 semaine


Paris, France Timeleft Temps plein

Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our support team is empowered to deliver exceptional service. We are looking for someone who not only has a proven track record in customer support but also shares our passion for building communities and fostering genuine human connections. If you have solid experience in developing and executing customer support strategies, and are ready to take on the challenge of ensuring a safe and positive user experience, Timeleft is the perfect place for you.

As the future Head of Customer Support at Timeleft, you'll embark on a comprehensive journey to elevate our customer support standards and ensure our platform remains a safe and welcoming space for all users.

Hire & develop a high-performing customer support team
Set quality and performance objectives for the customer support team.
Analyze data and performance metrics to identify opportunities for improvement in customer satisfaction and retention.

Act as the bridge between the customer support team and the product team.
Challenge internal processes impacting customers to ensure smooth communication and information flow with all internal teams (Sales, Account Management, Marketing, etc.).
Adapt our customer strategy to meet the challenges of international expansion.

Competitive remuneration and flexible office hours.
Proven experience in customer support roles, preferably in a tech startup environment.
Knowledge of customer support software, automation tools, and data analytics.
Bonus: Familiarity with platforms such as Zendesk, Intercom, or similar.

--------

If you are selected, a 30-minute video call meeting to present the project in more detail and explain what you will have to do and answer your questions.


  • Head Of Customer Support

    il y a 4 jours


    Paris, Île-de-France Timeleft Temps plein

    Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our support...

  • Head Of Customer Support

    il y a 1 semaine


    Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT? Timeleft is more than an app; it's a revolution against urban loneliness . Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections. Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20...

  • Head Of Customer Support

    il y a 1 jour


    Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As we...

  • Head Of Customer Support

    il y a 1 semaine


    Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As we...

  • Head of Customer Support

    il y a 1 mois


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...

  • Head of Customer Support

    il y a 3 semaines


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...


  • Paris, France Qobra Temps plein

    **Job description**: Today's CS team is composed of 4 customer success directly reporting to the CEO, Antoine. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From...


  • Paris 2e, France Qobra Temps plein

    **Job description**: Today's CS team is composed of 3 customer success directly reporting to the CPO, Axel. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From ️...


  • Paris, Ile-de-France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 7,000 strangers in 500+ restaurants across 80 cities in 18 countries. As...


  • Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 7,000 strangers in 500+ restaurants across 80 cities in 18 countries. As...


  • Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 7,000 strangers in 500+ restaurants across 80 cities in 18 countries. As we...


  • Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 7,000 strangers in 500+ restaurants across 80 cities in 18 countries. As we...

  • Head of Customer Success

    il y a 4 jours


    Paris, Île-de-France Mobiskill Temps plein

    Head of Customer Success - Industrie et Deep Learning - CDI - Paris - (H/F)Description longueLa société:J'accompagne le CEO et Co fondateur d'une start-up spécialisée dans l'automatisation de la qualité sur les chaines de productions.Le produit? Ils ont développé une technologie au service de l'industrie et apportent des avantages sans précédent en...

  • Head of Customer Success

    il y a 1 mois


    Paris, France Qobra Temps plein

    About Qobra Founded in July 2020, Qobra is a SaaS software that modernizes Sales compensation for the entire go-to-market team forB2B companies. We believe salespeople are the real lever for motivation and retention and they play a critical part in driving business strategy. Qobra allows companies to automate the calculation of commissions to drive better...

  • Head of Customs Affairs

    il y a 2 semaines


    Paris, France CMA CGM Temps plein

    Since 1978 our Group has continued to provide end to end innovative and efficient solutions to customers, encompassing a complete range of shipping, land, air and logistics solutions. Today, we are reaffirming our values by continuing our growth through the newly created CMA CGM AIR CARGO division. This new activity enables us to offer a comprehensive...

  • Head Of Customer Support H/F

    il y a 3 semaines


    PARIS, France Mirakl Temps plein

    The Role / Your impact :Lead Mirakl's global support team in Paris, Bordeaux, Boston and full remote, driving customer satisfaction and loyalty by overseeing operations, optimizing processes, and engaging with customers and partners. Your leadership will promote growth through digital transformation and excellence in service. You will pioneer the...

  • Head of Customer Experience

    il y a 4 semaines


    Paris 9e, France PhantomBuster Temps plein

    **About the team**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable startup (60 team members) serving customers worldwide (with the US as our largest market). With a structured in-house...

  • Head of Customer Care

    il y a 2 semaines


    Paris, France Training Orchestra Temps plein

    **Notre Société**: **Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS** pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des **continents **, principalement des **Organismes de...

  • Head of Support Emea

    il y a 1 semaine


    Paris, France 360Learning Temps plein

    As a Head of Support, you will be responsible for leading a high-performing team, ensuring exceptional customer experiences, great customer satisfaction, and driving continuous improvements in our support processes. Your role will be crucial to significantly impact customer satisfaction and loyalty, directly influencing 360Learning’s reputation and...

  • Head of Customer Care

    il y a 1 semaine


    Paris, France Training Orchestra Temps plein

    **Notre Société**: **Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS** pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des **continents **, principalement des **Organismes de...