Emplois actuels liés à Head Of Customer Support - Paris - Timeleft
-
Head of Customer Experience
il y a 24 heures
Paris, Île-de-France Trust In SODA Temps pleinSODA, a leading digital marketplace, is seeking a seasoned Head of Customer Service to drive customer satisfaction and loyalty. Our innovative platform connects vendors and customers, revolutionizing business interactions.This role involves overseeing a small localised team, managing B2C/B2B support, and resolving escalated issues. The Head of Customer...
-
Head of Customer Support
il y a 2 heures
Paris, Île-de-France yassir Temps pleinJoin Yassir's Customer Support TeamYassir is a leading super App in the Maghreb region, revolutionizing daily services. We're expanding our financial services to enable users to pay, save, and borrow digitally. We're seeking a seasoned technical support leader to build a world-class customer support organization.We aim to create a knowledge base that drives...
-
Head of Customer Success Saas
Il y a 3 mois
Paris, France Qobra Temps plein**Job description**: Today's CS team is composed of 4 customer success directly reporting to the CEO, Antoine. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From...
-
Head of Customer Success Saas
Il y a 3 mois
Paris 2e, France Qobra Temps plein**Job description**: Today's CS team is composed of 3 customer success directly reporting to the CPO, Axel. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From ️...
-
Head of Customer Experience
il y a 5 heures
Paris, Île-de-France Asystem Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Experience to join our team at Guud Woman. As a key member of our leadership team, you will be responsible for designing, implementing, and overseeing comprehensive customer experience strategies that align with our company's objectives and vision.Key ResponsibilitiesStrategic...
-
Head of Customer Care
Il y a 3 mois
Paris, France Training Orchestra Temps plein**Notre Société**: **Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS** pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des **continents **, principalement des **Organismes de...
-
Head of Customer Care
Il y a 3 mois
Paris, France Training Orchestra Temps plein**Notre Société**: **Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS** pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation. Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des **continents **, principalement des **Organismes de...
-
Head of Support Emea
Il y a 3 mois
Paris, France 360Learning Temps pleinAs a Head of Support, you will be responsible for leading a high-performing team, ensuring exceptional customer experiences, great customer satisfaction, and driving continuous improvements in our support processes. Your role will be crucial to significantly impact customer satisfaction and loyalty, directly influencing 360Learning’s reputation and...
-
Head of Customer Experience and Operations
il y a 1 mois
Paris, Île-de-France Sirva Bgrs Llc Temps pleinHead of Customer Experience and Operations RoleThe Head of Customer Experience and Operations will report directly to the Vice President of Customer Experience & Operations. This individual will be responsible for overseeing operational functions within their area to ensure the achievement of effective business goals. They will champion, support, and execute...
-
Head of Customer Experience
il y a 2 jours
Paris, Île-de-France Asystem Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Experience to join our team at Guud Woman. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive customer experience strategy that aligns with our company's objectives and vision.Key ResponsibilitiesStrategic Direction:...
-
Director of Customer Experience
il y a 2 semaines
Paris, Île-de-France Trust In SODA Temps pleinJob Title: Head of Customer ServiceAbout the Role:We are seeking a highly experienced and dynamic individual to join our team as a Head of Customer Service at Trust In SODA. As a key member of our operations team, you will be responsible for overseeing all aspects of customer support, ensuring efficient resolution of both B2C and B2B customer issues within...
-
Head of Customer Care
il y a 2 semaines
Paris, France JOLIMOI Temps pleinÀ propos de Jolimoi : Jolimoi est une entreprise de Social Selling leader dans le secteur de la beauté et du bien-être. Nous connectons plus de 10000 expertes passionnées de beauté (nos stylistes) à notre portefeuille de 75 marques pour offrir des expériences beauté personnalisées aux clientes. Notre plateforme innovante permet aux Stylistes de...
-
Head of Customer Success Management Emea
Il y a 3 mois
Paris, France Brevo Temps pleinWe are a rapidly growing team of more than 730+ employees, representing over 50 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto. At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles...
-
Head of Customer Success Europe
Il y a 4 mois
Paris, France Icertis Temps pleinWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
-
Head of Customer Care
il y a 2 semaines
Paris, Ile-de-France Jolimoi Temps pleinÀ propos de Jolimoi : Jolimoi est une entreprise de Social Selling leader dans le secteur de la beauté et du bien-être. Nous connectons plus de 10000 expertes passionnées de beauté (nos stylistes) à notre portefeuille de 75 marques pour offrir des expériences beauté personnalisées aux clientes. Notre plateforme innovante permet aux Stylistes de...
-
Head of Customer Care
il y a 2 semaines
Paris, France JOLIMOI Temps pleinÀ propos de Jolimoi : Jolimoi est une entreprise de Social Selling leader dans le secteur de la beauté et du bien-être. Nous connectons plus de 10000 expertes passionnées de beauté (nos stylistes) à notre portefeuille de 75 marques pour offrir des expériences beauté personnalisées aux clientes. Notre plateforme innovante permet aux Stylistes de...
-
Head of Customer Care
il y a 2 semaines
Paris, France JOLIMOI Temps pleinÀ propos de Jolimoi : Jolimoi est une entreprise de Social Selling leader dans le secteur de la beauté et du bien-être. Nous connectons plus de 10000 expertes passionnées de beauté (nos stylistes) à notre portefeuille de 75 marques pour offrir des expériences beauté personnalisées aux clientes. Notre plateforme innovante permet aux Stylistes de...
-
Head of Customer Care
il y a 2 semaines
Paris, France Jolimoi Temps pleinÀ propos de Jolimoi : Jolimoi est une entreprise de Social Selling leader dans le secteur de la beauté et du bien-être. Nous connectons plus de 10000 expertes passionnées de beauté (nos stylistes) à notre portefeuille de 75 marques pour offrir des expériences beauté personnalisées aux clientes. Notre plateforme innovante permet aux Stylistes de...
-
Head of Product Marketing
il y a 1 mois
Paris, Île-de-France Meadowview of Clive Temps pleinThe Head of Product Marketing serves as a key authority in crafting go-to-market (GTM) strategies for products and solutions within their designated sector. This role encompasses product positioning, marketing strategy, and sales enablement to enhance buyer awareness and achieve targeted business results. The Head of Product Marketing orchestrates product...
-
Head of Engineering
il y a 6 heures
Paris, Île-de-France Deezer Temps plein{"title": "Head of Engineering", "description": "Customer & Monetization OverviewAs a key player in Deezer\u2019s growth, the Customer & Monetization team is responsible for acquiring new members, registration, onboarding, and monetizing the free service through advertisements. This business unit collaborates with various stakeholders, including Marketing...
Head Of Customer Support
Il y a 3 mois
WHAT IS TIMELEFT?
Timeleft is more than an app; it's a revolution against urban loneliness . Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.
Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As we expand our reach, we're inviting dynamic individuals to join us on this journey.
--------
WHAT WILL YOU BE DOING?
As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our support team is empowered to deliver exceptional service. You will be in constant contact with the head of product to ensure that the product evolves in the right direction and reduces the number of customer complaints we receive.
We are looking for someone who not only has a proven track record in customer support but also shares our passion for building communities and fostering genuine human connections. If you have solid experience in developing and executing customer support strategies, and are ready to take on the challenge of ensuring a safe and positive user experience, Timeleft is the perfect place for you.
As the future Head of Customer Support at Timeleft, you'll embark on a comprehensive journey to elevate our customer support standards and ensure our platform remains a safe and welcoming space for all users.
Your missions will include:
Team Management:
- Hire & develop a high-performing customer support team
- Structure and organize the team to maximize efficiency and impact.
- Anticipate hiring needs in line with company growth and seasonal demands.
- Foster a collaborative and supportive team culture.
Customer Strategy:
- Define and implement a long-term customer strategy to ensure a seamless, transparent, and efficient customer experience.
- Audit and improve existing processes to enhance the customer journey.
- Provide end-to-end and proactive management of customer issues.
Performance Management:
- Set quality and performance objectives for the customer support team.
- Establish and track KPIs to evaluate, animate, and communicate the team's performance.
- Analyze data and performance metrics to identify opportunities for improvement in customer satisfaction and retention.
Cross-functional Project Management:
- Act as the bridge between the customer support team and the product team.
- Ensure that customer feedback and field issues are effectively communicated to the product team.
- Collaborate with the product team to prioritize and implement product improvements based on real-world user experiences and feedback.
- Challenge internal processes impacting customers to ensure smooth communication and information flow with all internal teams (Sales, Account Management, Marketing, etc.).
- Adapt our customer strategy to meet the challenges of international expansion.
Vision and Strategy:
- Drive the vision and strategy for Timeleft’s Customer Experience teams.
- Partner with cross-functional leaders to build and deliver world-class products and programs.
- Clearly communicate roadmaps, priorities, experiments, and decisions across the organization.
- Define and advance metrics to inform the success of products, programs, and features shipped.
--------
WHAT’S IN IT FOR YOU?
- A front-row seat in an exciting, fast-growing startup.
- Competitive remuneration and flexible office hours.
- The opportunity to develop your position and responsibilities as Timeleft grows.
- Take part in Timeleft dinners and see for yourself the impact we have on people's lives.
- Fighting the loneliness epidemic in big cities.
--------
REQUIREMENTS
- An empathetic and patient individual who enjoys helping others and solving problems.
- Mandatory : Proficiency in Slack and Notion is essential for daily operations and collaboration.
- Proven experience in customer support roles, preferably in a tech startup environment.
- Strong leadership and team management skills, with a track record of building and leading successful teams.
- Excellent communication skills, with the ability to craft clear and effective policies and responses.
- Knowledge of customer support software, automation tools, and data analytics.
- Experience with crisis management and developing crisis response strategies.
- Bonus: Familiarity with platforms such as Zendesk, Intercom, or similar.
--------
INTERVIEW PROCESS?
- Read this ad properly to make sure you meet the criteria.
- If you are selected, a 30-minute video call meeting to present the project in more detail and explain what you will have to do and answer your questions.
- We are looking for someone who can start in june :)