Help Desk Analyst
il y a 2 jours
Job Title: IT Support Technician
Location: Avignon, France
Candidate Profile:
We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate will have no more than 5 years of experience in IT support, implementation, and maintenance.
Requirements:
French nationality.
Fluency in French (native) and English (B2 minimum).
2 to 3 years of professional experience in IT support.
Job Purpose:
The IT Support Technician will provide user support (Help Desk), handle installation and configuration of Windows and macOS environments, maintain hardware systems to ensure they are up to date and functional, and contribute to digital business continuity. Additional responsibilities include the installation and management of company software and collaboration with the systems administration team to maintain and improve the company's IT infrastructure.
Key Responsibilities:
User Support and Help Desk:
Manage IT ticketing systems (currently FreshService; transitioning to ServiceNow).
Prioritize and handle multiple open cases simultaneously.
Onboard new users and provide VIP support.
Support global digital meetings and manage meeting room video conferencing systems.
Establish strong professional relationships with team members and other stakeholders.
Device Provisioning and Administration:
Provision and administer laptops, mobile devices, user accounts, mailboxes, and Microsoft 365 tools.
Install and configure software and hardware systems.
Manage inventory levels for IT assets.
Oversee printer and print service management.
Vendor and Procurement Management:
Liaise with vendors to procure assets such as laptops, mobile devices, and SIM cards.
Administer purchase requisitions and facilitate the PO process.
Prepare hardware for production by configuring necessary connections to existing environments (servers, storage, switches).
System Maintenance and Troubleshooting:
Manage and maintain server rooms and provide basic networking support.
Assist the IT team in diagnosing and resolving hardware, software, and network issues in collaboration with the IT infrastructure department.
Monitor and manage alert systems to ensure smooth IT operations.
Additional Responsibilities:
Contribute to testing and evaluating new technologies as required.
Stay up to date with evolving software and operating systems.
Perform other tasks as requested by supervisors or managers.
Occasional national and international travel may be required to address user issues across different sites.
Key Performance Indicators (KPIs):
Ensure service availability without faults.
Manage incidents with rationality and expertise.
Provide quick, effective problem resolution.
Demonstrate strong project management and prioritization skills.
Proactively learn and implement new solutions.
Ideal Candidate Background:
Education:
Technical degree in computer science or a related field is a plus.
Languages:
Fluency in French (native).
Proficiency in English (B2 minimum).
Experience:
1 to 3 years of experience managing and supporting a company’s digital environment.
Familiarity with programming languages and IoT environments (even without professional experience) is a plus.
MS certifications in client environments are advantageous.
Experience with macOS management is a plus.
-
Information Technology Help Desk Technician
il y a 2 jours
Avignon, Vaucluse, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician Location ...
-
Information Technology Help Desk Technician
il y a 2 jours
Avignon, Vaucluse, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician Location ...
-
Help Desk Technician
il y a 2 jours
Avignon, Vaucluse, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk),...
-
Help Desk Technician
il y a 2 jours
Avignon, Vaucluse, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk),...
-
Help Desk Analyst
il y a 2 jours
Avignon, France Ampstek Temps pleinJob Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...
-
Help Desk Analyst
il y a 4 jours
Avignon, France Ampstek Temps pleinJob Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...
-
Help Desk Analyst
il y a 14 heures
Avignon, France Ampstek Temps pleinJob Title: IT Support Technician Location: Avignon, France Candidate Profile: We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal...
-
Help Desk Analyst
il y a 4 jours
Avignon, Vaucluse, France Ampstek Temps pleinJob Title: IT Support TechnicianLocation: Avignon, FranceCandidate Profile:We are seeking a skilled Technician with expertise in managing and troubleshooting client computers (Windows 10/11 and macOS), a foundational understanding of networking, and experience in application environments (primarily Office 365 and related applications). The ideal candidate...
-
Information Technology Help Desk Technician
il y a 2 jours
Avignon, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...
-
Information Technology Help Desk Technician
il y a 4 jours
Avignon, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...
-
Information Technology Help Desk Technician
il y a 14 heures
Avignon, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested. Role : Information Technology Help Desk Technician ...
-
Information Technology Help Desk Technician
il y a 4 jours
Avignon, Vaucluse, France Thrive IT Systems Temps pleinWe have one open position of Help Desk Technician with one of our client based at Avignon, France. This is a Contract/Freelance position for initially 6 to 12 Months with possible extension. Below is the job description for your reference. Please share your application once you are interested.Role: Information Technology Help Desk TechnicianLocation:...
-
Help Desk Technician
il y a 4 jours
Avignon, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...
-
Help Desk Technician
il y a 4 jours
Avignon, Vaucluse, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...
-
Help Desk Technician
il y a 2 jours
Avignon, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...
-
Information Technology Help Desk
il y a 4 jours
Greater Avignon Area, FR Ubique Systems Temps pleinHi All,Hope you're doing good & Greetings from Ubique Systems!We are having a openings for "Junior Helpdesk Technician – Avignon, France – Contract"Please find more details about this role and let us know if any one interested,Role: Junior Helpdesk TechnicianLocation: Avignon, FranceType of the Project: Contract (B2B or Freelancing) Duration of the...
-
Information Technology Help Desk
il y a 4 jours
Greater Avignon Area, France Ubique Systems Temps pleinHi All,Hope you're doing good & Greetings from Ubique Systems!We are having a openings for "Junior Helpdesk Technician – Avignon, France – Contract"Please find more details about this role and let us know if any one interested,Role: Junior Helpdesk TechnicianLocation: Avignon, FranceType of the Project: Contract (B2B or Freelancing) Duration of the...
-
Infinity Quest | Help Desk Technician
il y a 3 jours
avignon, France Infinity Quest Temps pleinCandidate Profile Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support. Job purpose User support (Help Desk), installation and...
-
IT Support Analyst
Il y a 6 mois
Avignon, France Umanova SA Temps pleinWe are currently looking for an experienced IT Support Analyst to join one of our clients teams. In this role, you'll deliver crucial support and solutions to improve their IT functions. The position is based in Avignon, France, with one day of remote work and the remainder on-site. **Job responsibilities**: - In line with the organizations objectives and...
-
Desktop Support Engineer
il y a 2 jours
Avignon, Vaucluse, France Infinity Quest Temps pleinHelp desk and users’ support. Prioritizing and managing many open cases at one time. Onboarding end users VIP support Global digital meeting support Meeting rooms support & video conferencing administration Rapidly establishing a good working relationship with all other professionals. Provision and administer Laptops, Mobile devices, user & mailbox...
