Information Technology Support Engineer

il y a 3 semaines

Puteaux HautsdeSeine, France AVASO Technology Solutions Temps plein

AVASO Technology Solutions is currently seeking a Desktop Engineer with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. The Candidate must be fluent in the French Language (Native French Preferred)


Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have more than 1-2years of experience in Windows Desktop support.

IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
Resolving (fulfilling) incidents (service requests) and document the actions in an approved service desk tool (ServiceNow or relevant system in the future).
Rollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones and so on) incl. Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 365, another authorized desktop software and application.
Moves and changes support.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Knowledge management and information sharing with colleagues. Bachelor’s degree or equivalent in Computer Science or related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months of years of IT experience.
Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
IT Security knowhow.
Structure and functionality of IT networks and the components (basic).
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Excellent communication relationship-building and internal customer service skills.
Willing to work off-hours and weekends when required for projects or emergency support.
Good level of spoken and written English and other local language respective to site location.

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