Customer Service Representative, Export

il y a 4 semaines

RueilMalmaison HautsdeSeine, France MicroVention-Terumo Temps plein

You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?

We are looking for a Customer Service Representative, Export based in Rueil-Malmaison

In your role as Customer Service Representative, Export you will provide outstanding service to our internal (Field associates) and external (Hospitals, Health Care Professionals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

When it comes to the how the job is performed, attitude is equally important as the “what”, it is our culture, it is our signature, and we cherish them. Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team.

Job Responsibilities:

  • Effectively process customer orders using the Customer Service module of MicroVention ERP
  • Maintain customer account records and order history files
  • Assist with managing consignment agreements and tender agreements, if applicable
  • Monitor and verify consignment and boot stock
  • Monitor inventory to fulfill customer orders and backorders
  • Manage customer complaints and RGAs in collaboration with US CS and QA departments
  • Manage product returns in collaboration with European warehouse
  • Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable
  • Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition
  • Provide sales reports to sales personnel upon request

Required Qualifications:

  • Prior experience in customer service activities
  • Proficient computer skills including MS Word, Excel, Outlook, and Teams
  • Able to handle multiple tasks at one time
  • Sensitive to prompt completion of tasks
  • Focus on outstanding customer satisfaction
  • Fluent in speaking English

What can you expect from us?

  • Global Impact : Contribute to a company that stands at the forefront of Neuro endo vascular, making a global impact with innovation and excellence for our patients.
  • Agile Work Environment : Experience the freedom to innovate and develop with a growth mindset, modern workspace that fosters creativity and collaboration.
  • Competitive Compensation : Enjoy a fair and competitive compensation package, recognizing and rewarding your skills and contributions.
  • Comprehensive Benefits: We care about your well-being. Benefit from additional retirement contributions

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