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Customer Service Representative
il y a 4 semaines
Empowering people, creating technology.
Responsibilities:
Develop a strong customer relationship, address their inquiries, and propose corrective actions to ensure customer satisfaction and the achievement of company objectives Ensure order processing, monitor order preparation, invoicing, accounts receivable control, return management, and maintain the customer, pricing, and general conditions database in SAP Oversee service levels and delivery timelines, track orders during preparation with the warehouse, coordinate shipments with carriers, secure on-time delivery to customers, and propose possible improvement solutions Work closely with the sales and marketing departments to ensure the effective implementation of the commercial plan and marketing launches Collaborate with the Logistics department to check pending orders and inform customers Handle customer complaints, ensuring an effective resolution to the claim and prompt closure of the process
Qualifications:
Educational background: Bachelor's degree (Bac +2) in Business Support, Executive Assistant, or Commercial Assistant 3-5 years of experience in a similar field, preferably in an international environment Operational English proficiency with a good level of both oral and written communication. Regular exchanges are expected Knowledge of SAP and proficiency in Windows programs (Excel, Outlook, etc.) Strong customer service orientation, versatility, and proactiveness Excellent written and verbal communication skills, demonstrating attention to detail and precision Ability to handle stress well and work effectively in a team Results-oriented and highly organized-
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