Customer Operations Manager
il y a 1 mois
Nous recherchons un/e Customer Operations Manager pour accompagner nos clients et leur faciliter la vie Votre Rôle :
Vous êtes le garant d’un support client de grande qualité. Votre mission est d’apporter une réponse pertinente et adaptée à chacune des interrogations de nos clients tant sur plan fonctionnel que technique.
Vous êtes le premier contact entre les clients et les équipes techniques.Les missions :
Vous serez en charge de la plateforme de support Zendesk et de son paramétrage
Répondre aux demandes entrantes des clients de manière réactive et adaptée à chaque contexte
Apporter des conseils à forte valeur ajoutée, en prenant en compte le métier du client, pour l’aider à générer un maximum de valeur avec la solution
Faire l’analyse des remontés clients afin de reproduire les potentiels bugs
Assurer le suivi relationnel des bugs entre les clients et l’équipe de dévellopement
Remonter les pistes d’amélioration identifiées avec nos utilisateurs à l’équipe produit
Créer du contenu afin d’enrichir la documentation Mozzaik365 des solutions que vous mettez en place pour nos clientsVotre équipe :
Vous serez en relation étroite avec de nombreux interlocuteurs :
L’équipe de développement et le Product Manager afin de traiter la remontée et la correction de bug
Le Product Marketing afin de mettre en place la documentation répondant aux questions les plus fréquentes des utilisateurs
Le Customer Success Manager afin de partager les retours clients et vos expertises
-
Customer Success Operations Manager
il y a 4 semaines
Paris, France PhantomBuster Temps plein**About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...
-
Customer Operations Manager
il y a 1 mois
Paris, Île-de-France Mozzaik365 Temps pleinNous recherchons un/e Customer Operations Manager pour accompagner nos clients et leur faciliter la vie Votre Rôle :Vous êtes le garant d'un support client de grande qualité. Votre mission est d'apporter une réponse pertinente et adaptée à chacune des interrogations de nos clients tant sur plan fonctionnel que technique.Vous êtes le premier contact...
-
Customer Operations Manager
il y a 4 jours
Paris, France Pelico Temps plein**About us**: Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration. Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from...
-
Senior Customer Operations Manager
il y a 4 semaines
Paris, France Partoo Temps plein**Partoo, who are we? \uD83D\uDC40** Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : Get found, Get chosen & Get clients. À...
-
Customer Experience Project Manager
il y a 2 semaines
Paris, France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 2 semaines
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Manager
il y a 1 mois
Paris, France Verimatrix Temps plein**ESSENTIAL DUTIES AND RESPONSIBILITIES** (other duties may be assigned): - Be the primary point of contact to ensure customers are successfully onboarded post sale. - Work across within the customer’s and Verimatrix organizations, including customers’ Security Operations teams, Application Security teams and the customer’s Chief Information Security...
-
Customer Success Manager Emea
il y a 11 heures
Paris, France LeanIX Jobs Temps pleinWe are looking for a **Customer Success Manager** to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then it is worth reading...
-
Customer Success Operations
il y a 14 heures
Paris, Île-de-France AB Tasty Temps pleinAB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...
-
Customer Support Team Manager
il y a 19 heures
Paris, France Ledger Temps pleinWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of...
-
Regional Manager, Customer Marketing
il y a 1 mois
Paris, France IFS Temps pleinCompany Description IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized...
-
Customer Success Manager
il y a 21 heures
Paris, France Veeva Systems Temps pleinThe Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.This is a great opportunity for...
-
Customer Success Manager
il y a 1 mois
Paris, France Anderson RH Temps pleinDe formation supérieure Bac+3/4 minimum - Vous disposez de 5 ans minimum d'expérience en tant que Customer Success Manager chez un éditeur de solutions SaaS - Vous avez déjà une ou plusieurs expériences en gestion de projets - Contexte: Au sein de l’équipe Customer Success, le Customer Success Manager a un double objectif: - Accompagner nos...
-
Customer Care
il y a 1 mois
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a Team Lead Customer Care to join us and lead our Customer Care Team in providing exceptional support to our clients.As the Team Lead Customer Care, you will play a pivotal role in leading and developing our Customer Care team to ensure the delivery of outstanding support to our clients. Reporting directly to our Head of Customer Experience,...
-
Senior Operations Strategy Analyst
il y a 4 jours
Paris, France Doctolib Temps plein**Job description**: **What you'll do**: Doctolib is recruiting 2 Senior analysts to join the OperationsStrategy team! As member of the Operations team, you will lead the creation, structuring and scaling of the Customer Care teams (+400 people). In this critical role, you will work closely with the Executive team and Operations Directors, to launch and...
-
Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
il y a 1 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Regional Manager, Customer Advocacy
il y a 1 mois
Paris, France IFS Temps pleinCompany Description IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized...
-
Customer Success Manager
il y a 6 jours
Paris, France Board Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...
-
Customer Success Manager
il y a 1 mois
Paris, France Twenty One Talents Temps pleinAs an customer success manager, you will be in charge of the onboarding of our customers, and to enable them to make optimal use of it. **Your main responsibilities will be**: - Planning the deployments of our Spark units on the customers' sites - Working with the customers to coordinate goals, project status, and site visits - Creating, managing, and...