Customer Success Manager

il y a 1 mois


Paris, France Anderson RH Temps plein

De formation supérieure Bac+3/4 minimum
- Vous disposez de 5 ans minimum d'expérience en tant que Customer Success Manager chez un éditeur de solutions SaaS
- Vous avez déjà une ou plusieurs expériences en gestion de projets
- Contexte:
Au sein de l’équipe Customer Success, le Customer Success Manager a un double objectif:

- Accompagner nos nouveaux clients et les aider à maîtriser notre plateforme
- S’assurer de la satisfaction des clients et du succès des programmes de seconde vie opérés par notre groupe.

Missions:

- Onboarder et former les nouveaux clients de notre plateforme
- Etre l’interlocuteur privilégié du client et développer une relation de confiance avec lui
- Mettre en oeuvre toutes les actions visant à améliorer la performance du programme de seconde vie des clients de notre Groupe

Profil recherché
Profil:
De formation supérieure Bac+3/4
- Vous disposez de 3 ans minimum d'expérience en tant que Customer Success Manager chez un éditeur de solutions SaaS
- Vous avez un vrai sens de la satisfaction client et un très bon relationnel
- Vous avez déjà une ou plusieurs expériences en gestion de projets
- Vous avez un réel intérêt pour l’économie circulaire et les solutions technologiques
- Vous aimez maîtriser les aspects opérationnels et techniques des solutions déployées chez vos clients
- Vous faites preuve de rigueur, d’autonomie et de réactivité
- Vous aimez le travail en équipe

Congés additionnels

Télétravail

Mutuelle d'entreprise

Tickets restaurant
- Une équipe soudée où la bienveillance est centrale, l'entraide et la prise d’initiative sont encouragées
- Des problématiques variées
- Un projet d’envergure internationale (déjà dans +5 pays)
- Une réelle opportunité d’intégrer une des entreprises pionnière du secteur, connue et reconnue : l’économie circulaire est en plein boom et rares sont les entreprises de ce secteur avec plus de 10 ans d’expérience
- Mutuelle Alan
- Tickets restaurant Swile
- Remote possible

Qui sommes nous ?

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