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Customer Experience Manager
Il y a 5 mois
**ESSENTIAL DUTIES AND RESPONSIBILITIES** (other duties may be assigned):
- Be the primary point of contact to ensure customers are successfully onboarded post sale.
- Work across within the customer’s and Verimatrix organizations, including customers’ Security Operations teams, Application Security teams and the customer’s Chief Information Security broader organization.
- Ensure that the customer is using the Verimatrix XTD software to provide key inputs into the CISO’s reporting dashboard.
- Work across teams internally (sales, product management, technical support and professional services) in Verimatrix to achieve required goals. The CEM owns responsibility for customers achieving goals and driving internal awareness of customer progress.
- Manage a subset of the Verimatrix customer base along with other CEMs in the Customer Experience organization.
**REQUIRED QUALIFICATIONS**:
- Solid background in customer management with a heavy emphasis on CyberSecurity software
- Experience interacting with the Chief Information Security Organization within enterprise organizations spanning the financial, healthcare, high tech and other vertical customer markets
- Familiarity with Cyber Industry standards such as MITRE ATT&CK, PCI, GDPR etc.
- Experience forecasting customer software adoption and driving software expansion within the customer base
- Prior experience as Technical Account Management, Customer Success or Pre-Sales in the CyberSecurity software industry is required
- Solid presentation and communication skills in English
**in compliance with Verimatrix’s **privacy notice**
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