Multinational Service Expert

Primary Details Time Type: Full time Worker Type: Employee About QBE" " At QBE, we get to the heart of what matters for our customers . And we do it all with a human touch." " We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner . What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. The opportunity We're on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time, permanent position based in Paris. This is more than just process work- it's your chance to be the face of our business, working directly with brokers and top-tier clients. You'll be part of something fresh, exciting, and full of potential, with the support and encouragement to grow your career in a collaborative environment where anything is possible. Your New Role As a Multinational Servicing Executive, you'll be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle - from quote and bind to policy admin and cashflow management. You'll report into the Multinational Service Manager based in Chelmsford, UK and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. You'll also work closely with Producing Underwriting teams on both new business pitches and renewals, providing regular updates and solving problems as they arise. Main responsibilities: Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes. Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery. Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment. Prepare and manage programme documentation, including new and renewal information, mid-term changes, and local underwriting input. Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing. Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips. Oversee local payments and central collections to maintain a healthy cash position. Use appropriate tools to calculate and allocate taxes accurately across premium distributions. Monitor and analyse the performance of multinational programmes, identifying areas for improvement. Support continuous improvement initiatives, including peer reviews, audits, and mentoring colleagues as a subject matter expert. About You This is a dynamic, exiting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If you're a team player with a desire to learn and grow who builds relationships easily, this is the role for you. Skills you'll need: Experience in servicing Multinational insurance Programmes from working within General Insurance Great understanding of the regulatory and legal aspects of territorial insurance covers and best practice methodologies A collaborative mindset with clear and thoughtful communication skills-both written and verbal-and the confidence to ask questions and interpret information effectively A naturally organised approach, with the ability to manage your time, prioritise tasks, and stay focused when juggling multiple pieces of work A curious and analytical way of thinking, with great attention to detail and the ability to work through challenges using insight and initiative Fluent in English Benefits" " We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. To learn more about benefits of working with us, click " Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year" Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer" UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year" Working Dads Employer Awards 2023 Winner: Parental Policies Award" Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here " Apply now and let's make it happen If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it."" Skills: Adaptability, Administration Management, Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Insurance Processing, Intentional collaboration, Managing performance, Policy Administration, Risk Management, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.