Assistant Hotel Manager Summer 2023

il y a 2 semaines

Morzine, Auvergne-Rhône-Alpes, France Alpine Elements Temps plein

We are an active company and we whole heartedly encourage our staff to get involved so if you are new to skiing, snowboarding or all mountain activities, you will find a home in Franc with many of our general positions.

Majority of our guests are from the UK therefore it is compulsory that all applicants are fluent in English to be considered for a position with us.


Seasoned pros, qualified instructors and managers will find an encouraging environment in a company where we actively look to promote from within and can offer career opportunities in travel both Overseas and in the UK.

Our recruitment process is designed to see the person behind the CV.

Our personal approach enables us to achieve your goal of working a season (and making the most of that season) and our new shared goal of delivering excellent guest service.


  • Together we will ensure you will find & be in your element._

Position:


Overseeing the general day-to-day running of the hotel and its staff, you will work alongside the hotel manager to ensure the best possible customer service is provided to our guests.


Customer Focus

  • To ensure guests' expectations are always exceeded.
  • Ensure all customer complaints are resolved in a timely and efficient manner and reported to the hotel manager/appropriate department.
  • Meet company targets for First Impression feedback for cleanliness, food and comfort.
  • Provide an approachable, welcoming atmosphere within the hotel and between staff and guests.

Operational

  • To ensure the Hotel is running smoothly and efficiently in all areas
- kitchen, restaurant, housekeeping, and bar.

  • To assist with the checking and completion of weekly hotel accounts and administrative tasks including staff rotas, risk assessments, fire / health & safety, staff compliancy paperwork and HACCP. Use information to ensure all budgets, sales and customer satisfaction targets are being meet.
  • Coach, motivate and performance manage the team throughout the season.
  • To develop and maintain relationships with all suppliers.

Sales

  • Putting into place, a safe and secure cash handling process that all staff can understand, follow and record.

Requirements:

Outgoing and enthusiastic people.

Motivated to achieve and encourage others to do the same.

The ability to manage workload by yourself and delegate to the team where appropriate.

Adaptable

Willing to work long hours and have a flexible attitude towards work.

Team player.

Clear communication.

Ability to prioritise and plan.

Experience handling complaints, ability to think outside the box to resolve issues.

Previous experience managing team members at a supervisory or management level.

Advantageous if you have
Experience of dealing with disciplinary process and/or training & mentoring.

Conversational French.

Other information:

Salary and Package benefits
35 hours a week working hours which include split shifts with great work life balance. Full training and development available with great career progression opportunities.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts.

Accommodation, Insurance, and visas can be provided but are optional.

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